Skip to main content

Getting popup "GetFeaturesLicensingInfo error"

Thread needs solution

Every time I sign in I get this error "GetFeaturesLicensingInfo error". This happens on both Chrome and IE. Anyone seen this before? I am also not able to get the licensing window to load.

Using latest ver12.5

Window 7 Ult 64bit

Attachment Size
Error Acronis.png 10.84 KB
0 Users found this helpful
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Zackery,

Welcome to Acronis forums!

  1. If you use Proxy, please disable it and remove proxy settings from the registry as described in User Guide,

    You can check the proxy settings on the affected machine by running the following command from the elevated Command Prompt:
    netsh winhttp import proxy source=ie > proxy_settings.txt

  2. Please make sure that security software does not block AMS functionality. Adjust antivirus settings according to Acronis Software: exclude program folders and executables from antivirus and other security programs