How to recover from a failed management server?

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What is the best practice way to recover from a failed management server? I'm working on my DR plan and that's the one item I can't seem to find any documentation on. Our management server is on-prem and is running all of the server functions for our Acronis Backup 12.5 (management, storage node, catalog, etc).

In the event that I might need to recover off site and all I have is the data that is replicated offsite, what should I be doing to make sure I can re-create my management server offsite and begin recovering servers?

Wed, 04/22/2020 - 20:32
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mvp

Hello Nate!

In the event that I might need to recover off site and all I have is the data that is replicated offsite, what should I be doing to make sure I can re-create my management server offsite and begin recovering servers?

What servers are you referring to here?

In general this is what I'd do:

  1. Recover the protected machines ASAP from the backups themselves to new/old place depending on what the nature of the disaster is. If you can't access the backup storage locations directly where you restore, transfer the backups to someplace where you can. If your backups are in a deduplicated location it's probably better to switch the steps and start with AMS recovery as it's likely faster to restore from there directly than exporting/transfering and restoring backups out of a deduplicated location.
  2. Recover the AMS itself from a backup of itself and reconfigure locations, rights etc. if it's different in the place it was restored. To what these changed settings would be depends on how similar this offsite environment is. 

-- Peter

 

Thu, 04/23/2020 - 07:12
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Hello Nate Beran,

welcome to Acronis forums!

Whether to back up or not your server with AMS, Storage Nodes and cataloging services depends on the size of your organization.

If it is a large organization with complex structure, a big number of plans and storage nodes, then it is better to spend a license, install one more Agent on this server, and regularly back it up. It is necessary to store its backup in a location, that could be easily accessed from Acronis Bootable Media. Thus, in case of a disaster, you will need to boot a PC that could access a backup location with AMS backup with Acronis Bootable Media and initiate the recovery of your AMS server. If it this PC is not the original AMS server, then please follow this KB article on how to perform recovery to dissimilar hardware: https://kb.acronis.com/content/35681

As soon as your AMS server is up and running, you will be able to continue recovering other Agents from web interface.

If there are several servers in your organization and you can't afford to spend a license on the AMS server, then in case of a disaster you either

- install AMS on any working PC in your network, install ASN, re-add backup locations and initiate recovery of other servers from there;

- manually restore the most vital servers using Acronis Bootable Media (as Peter has noted above, these backups should be located outside of the Storage Nodes).

Thu, 04/23/2020 - 12:31
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Thanks. This information was very helpful. I didn't see any KB articles or information anywhere that gave this information. I wonder if I just overlooked it?

Nate

Wed, 05/13/2020 - 19:05