Invalid Parameters
We use Acronis with Connectwise Manage, one of the servers we back up to the cloud has been backing up fine and then since saturday it's failed everytime with Invalid Parameters as the error, as far as we're aware nothing has changed
MESSAGE
Invalid parameters
Additional info:
------------------------
Error code: 20250646
Fields: {"$module":"service_process_vsa64_23094","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 20250646
Fields: {"$module":"gtob_backup_command_addon_vsa64_23094","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 10551548
Fields: {"$module":"disk_bundle_vsa64_23094","account":"*Email Removed*","tenantName":"*Email Removed*"}
Message: Stream name: '*Domain Removed*.local-23ED3507-5546-4B0F-A08B-4AE51360AC43-34590356-1D02-4772-9274-07B447EDA96AA.tibx'.
------------------------
Error code: 21561347
Fields: {"$module":"disk_bundle_vsa64_23094"}
Message: Backup has failed.
------------------------
Error code: 66596
Fields: {"$module":"disk_bundle_vsa64_23094"}
------------------------
Error code: 262175
Fields: {"$module":"disk_bundle_vsa64_23094"}
Message: Unknown error occurred while backing up.
------------------------
Error code: 262175
Fields: {"$module":"disk_bundle_vsa64_23094"}
Message: Invalid usage.
------------------------
Error code: 43717611
Fields: {"$module":"disk_bundle_vsa64_23094","function":"file_backup_run","path":"/1/*Domain Removed*.local-23ED3507-5546-4B0F-A08B-4AE51360AC43-34590356-1D02-4772-9274-07B447EDA96AA.tibx"}
Message: Invalid parameters
------------------------
Hi Maria,
Thank you for your reply, the issue resolved itself but should it happen again we will go to ConnectWise
Maria Belinskaya wrote:Hello Kieran,
Welcome to Acronis forums!
Please collect Acronis System Report from the affected server and contact Connectwise for support. If you cannot reach them, please notify us. We will try to get in touch with their support department and ask to contact you in order to solve the issue.
Support engineers should check the logs and the logs on the cloud in case if cloud storage was involved.
Hi Maria,
The issue has occured again but has been going for a week now and hasn't resolved itself, I've tried to contact ConnectWise but they've said as our licenses are purchased through Acronis we need to go to you for support!
The backup last night failed after 40 minutes
MESSAGEInvalid parameters
Additional info:------------------------
Error code: 20250646
Fields: {"$module":"mms_vsa64_23094","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'Files/folders to Cloud storage'
------------------------
Error code: 20250646
Fields: {"$module":"agent_protection_addon_vsa64_23094","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'Files/folders to Cloud storage'
------------------------
Error code: 20119593
Fields: {"$module":"agent_protection_addon_vsa64_23094"}
Message: Failed to execute the command.
------------------------
Error code: 20250677
Fields: {"$module":"agent_protection_addon_vsa64_23094","FailCount":2}
Message: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 20250646
Fields: {"$module":"service_process_vsa64_23094","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 20250646
Fields: {"$module":"gtob_backup_command_addon_vsa64_23094","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 10551548
Fields: {"$module":"disk_bundle_vsa64_23094","account":"email removed","tenantName":"email removed"}
Message: Stream name: 'domain removed.local-23ED3507-5546-4B0F-A08B-4AE51360AC43-34590356-1D02-4772-9274-07B447EDA96AA.tibx'.
------------------------
Error code: 21561347
Fields: {"$module":"disk_bundle_vsa64_23094"}
Message: Backup has failed.
------------------------
Error code: 66596
Fields: {"$module":"disk_bundle_vsa64_23094"}
------------------------
Error code: 262175
Fields: {"$module":"disk_bundle_vsa64_23094"}
Message: Unknown error occurred while backing up.
------------------------
Error code: 262175
Fields: {"$module":"disk_bundle_vsa64_23094"}
Message: Invalid usage.
------------------------
Error code: 43717611
Fields: {"$module":"disk_bundle_vsa64_23094","function":"file_backup_run","path":"/1/domain removed.local-23ED3507-5546-4B0F-A08B-4AE51360AC43-34590356-1D02-4772-9274-07B447EDA96AA.tibx"}
Message: Invalid parameters
------------------------
Thanks,
Kieran
Hello Kieran,
I see that you already you already have an open ticket with Acronis support team. We'd recommend continue working with the support engineers on resolving the issue, because the error message is too generic and there is no clue in our internal source of what the root cause might be, each similar case has different causes.