Issue manually re-adding Storage Node (Acronis Backup 12.5.14330)
Dear reader,
I'm having issues re-adding our Storage Node.
I followed the below KB:
https://kb.acronis.com/content/59863
It's stated that I have to cd in s commandprompt to "C:\Program Files\Acronis\RegisterAgentTool".
After this, I can register it via: register_agent.exe -o register -s asn -a
When doing this I receive the following result:
-----------------------------------------------------------
Failed.
500
{
"context" :
{
"$module" : "asn_rest_api_vsa64_14330"
},
"domain" : "global",
"origin" :
{
"code" : 10,
"fields" :
{
"$module" : "asn_rest_api_vsa64_14330"
},
"linetag" : "0x9bf77d935f2c69d8, e:\\497\\enterprise\\service\\impl\\crede
ntial_store_factory.cpp:133, Core::CredentialStore::`anonymous-namespace'::Secur
ePersistentCredentialStore::LoadBlob",
"module" : 630,
"suberror" :
{
"code" : 13,
"fields" :
{
"$module" : "access_manager_vsa64_14330"
},
"linetag" : "0xe839411589f18c06, e:\\528\\enterprise\\managers\\access\
\impl\\profile_vault_component.cpp:1741, AccessManagement::ProfileVaultComponent
::LookupLocalGenericAccount",
"module" : 627,
"suberror" :
{
"code" : 11,
"fields" :
{
"$module" : "access_manager_vsa64_14330",
"path" : "C:\\ProgramData\\Acronis\\BackupAndRecovery\\ASN\\Acces
sVault\\config\\preferred"
},
"linetag" : "0x2a0cf3e48ece3369, e:\\528\\enterprise\\common\\file_u
tils\\source\\file_io.cpp:46, FileUtils::OpenFileI",
"module" : 606,
"suberror" :
{
"code" : 20,
"fields" :
{
"$module" : "access_manager_vsa64_14330",
"function" : "OpenFileW",
"path" : "\\\\?\\C:\\ProgramData\\Acronis\\BackupAndRecovery\\
ASN\\AccessVault\\config\\preferred"
},
"linetag" : "0xf35f747b3b21f916, e:\\528\\core\\file\\windows\\wi
nnt_dir.cpp:525, winnt_dir::OpenFile",
"module" : 4,
"suberror" :
{
"code" : 65520,
"fields" :
{
"$module" : "access_manager_vsa64_14330",
"code" : ""
},
"linetag" : "0xbd28fdbd64edb8f8, e:\\528\\core\\common\\error.
cpp:314, Common::Error::AddWindowsError",
"module" : 0,
"suberror" : null,
"text" : "Access is denied"
},
"text" : "Access to the file is denied."
},
"text" : "Cannot open file."
},
"text" : "Access violation in module 'asn_rest_api.dll' at line '0x9bf7
7d935f2c69d8', executable: 'StorageServer.exe'."
},
"text" : "Cannot get access to protected storage."
},
"reason" : "internalError",
"serCode" : "0x0276000a+0x0273000d+0x025e000b+0x00040014+0x0000fff0"
}
-----------------------------------------------------------
Any idea's?
Much appreciated,
David Dahles
