Skip to main content

Management console - nonadmin users?

Thread solved

Howdy

We're using Acronis Backup 12.5 and I'm having trouble setting up the user permissions correctly.

The only way I can grant users access to the management console (mymanagementserver:9877) is to add them as an Administrator (eg through membership of Acronis Centralized Admins, or by adding to another group in the console (Settings->Administrators within the web console).

The help pages imply that there are two relevant types of users:

Regular users

Administrative Users

They are granted permissions via the groups:

Acronis Remote Users - required for remote access to the console

Acronis Centralized Admins - required for admin access to the console

 

I can't seem to grant a "regular user" access without also granting them "admin user" access.

i.e. if the user is not in Acronis Centralized Admins, then the logon to the web console fails with the message below.

The Acronis Remote Users group has no effect, it doesn't matter if my user is a member or not, i.e.

ACA yes, ARU yes = access granted

ACA yes, ARU no = access granted

ACA no, ARU yes = access denied

 

Am I doing something wrong, or is the documentation just misleading?

Cheers

  Richard

 

image 312

 

 

 

 

 

 

1 Users found this helpful

Hello Richard!

Which help page are you referring to? The only semi-relevant article I could find is this, but it's for Acronis 11.7 and older. The user guide for 12.5 doesn't mention the "Acronis Remote Users" group, and I don't remember being a "User" role within AMS. Administrators can be restricted to an organization unit, but within that they can still do everything.

-- Peter

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Richard,

Welcome to Acronis forums!

The only way I can grant users access to the management console (mymanagementserver:9877) is to add them as an Administrator (eg through membership of Acronis Centralized Admins, or by adding to another group in the console (Settings->Administrators within the web console).

Yes, this is how the software is designed: any account that is able to sign in to the backup console is a management server administrator. The backup console itself is designed for administration of backup tasks.

Please read this documentation chapter for more details:

https://www.acronis.com/en-us/support/documentation/AcronisCyberBackup_12.5/index.html#39120.html

You can delegate backup management to other people and limited their access permissions by assigning these administrators to the corresponding units.

Hi Peter and Maria

Thanks for the helpful information, that makes a lot more sense.  It seems odd that Acronis creates the Acronis Remote Users group and then doesn't use it for anything but perhaps that is a legacy compatibility thing?

Anyway I will see if I can use the units to achieve what I need.  Thanks again for the replies!

Cheers

  Richard

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Richard.

That is why the Acronis Remote Users group is removed from the next version - Acronis Cyber Protect 15.