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No backup created after run the backup plan successfully

Thread solved

Hello guys,

I upgrade Cyber backup 11.7 to 12.5. All backup plans are gone.

After I create all backup plans, only one VM plan and one windows plan can be run with backup files.

Other plans are able to run successfully, no backup files are created. In activities tab, the plans finish within seconds.

I reinstall the agent, storage node, recreate plan, location (vault), all failed

Does anyone have the same problem? Is there any solution

 

 

 

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Hello Evgeniy Zhidelev!

The log you shared is for applying the backup plan. This just confirms that the agent successfully recieved the backup plan data itself. Backup will be made according to the schedule or when you initiate "Backup Now" on the applied plan. What is your schedule?

I also don't advise sharing system info publicly, if needed you'll be given an FTP location by Acronis employees and they can take a look at it.

As for the upgrade I can only point towards this guide: https://kb.acronis.com/content/59801

-- Peter

Dear Peter,
I removed the link to download system info as your suggest.
After I reinstall the management console, the problem has gone.
 
Péter Szatmári wrote:

Hello Evgeniy Zhidelev!

The log you shared is for applying the backup plan. This just confirms that the agent successfully recieved the backup plan data itself. Backup will be made according to the schedule or when you initiate "Backup Now" on the applied plan. What is your schedule?

I also don't advise sharing system info publicly, if needed you'll be given an FTP location by Acronis employees and they can take a look at it.

As for the upgrade I can only point towards this guide: https://kb.acronis.com/content/59801

-- Peter