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Not getting Proper support on case ID 04292540

Thread needs solution

Backups are stuck since last 3 weeks. Your support staff is always collecting logs and asking us to do this and that. There is no clarity and even seems that support team doesn't know how to handle this case. 

This association with Acronis may come to an halt if not resolved.

 

 

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Posts: 0
Comments: 2016

Hello Chirankur,

welcome to Acronis forums!

Sorry to know about your negative experience with Acronis Customer Service. I have updated your case and escalated it to a higher level.

Still getting such Emails but no resolutions. how much longer should we wait ?

___________________________________________

Hello Chirankur,

Thank you for your email.

I have created a technical task to Testing team for further investigation of the issue and this usually takes 2-4 business days. We will keep you posted once we get an update.

___________________________________________

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Chirankur.

Please accept our apologies for these delays. Your case requires deeper investigation. That is why there have been logs collected. Now it has been passed to the Testing team.

Thank you for your patience and cooperation in this matter.