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Old warnings keep showing up after deleting them

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Hi all,

Using Acronis Cyber Backup 12.5, Build: 16327

I have one persistent warning about a backup that failed to start on time.

I deleted it several times from the Admin UI, but it keeps showing up in the dashboard, and I get notified about it in my daily summary email (great for new events, but not for deleted ones!)

What am I missing here?

Thanks.

 

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Posts: 0
Comments: 2016

Hello Yaniv,

Welcome to Acronis forums!

I deleted it several times from the Admin UI, but it keeps showing up in the dashboard

As I understood, you deleted that backup task in Management Console but it still shows as a failed activity.

If it is so, please use Acronis scheduler manager tool to get a list of all scheduled tasks and to delete a single unnecessary task.

Otherwise, if you mean that you delete these warnings, please download the respective activity next time (Overview-> Activities -> select a respective log with a warning, click on Show details, Download) and share it here with us.

Hi Maria,

I didn't delete the backup itself. it's a plan that backs up multiple devices that usually works ok, and I don't want to touch it.

I deleted the warning, and it keeps reappearing with the old date (Sep/22).

attaching a screenshot from the alerts panel. notice the date, it's after this warning was deleted at least three times.

There's nothing about this device in the Activities panel.

Thanks.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Yaniv.

Please re-name this folder C:\ProgramData\Acronis\MonitoringServer\am-database\

There a new database in this folder will be re-created with the original name. However, a part of logs will be lost (i.e. backup is created and restore is completed). The data from Agents that stored in MMS will stay there.

Please let us know if it helped.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello USON Support,

thank you for posting!

Have you already applied a workaround with am-database that I've posted above?