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Orphaned Task, Orphaned Backups and Orphaned Plans

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After a PLAN was deleted, the same plan that was deleted continued to run as per the schedule of the deleted plan. I have seen others with this problem, but the only way to remove this was to determine the GUID and then delete the orphaned plan or task using the command line utility. Thread is here... https://forum.acronis.com/forum/acronis-backup-117-former-acronis-backu… acrocmd list tasks Yeah, that listed NOTHING. Also tried removing the host and adding the same host back. Once it was added back, 7 old deleted backups also magically reappeared. Don't you think that by pressing a button that is clearly labelled "DELETE" that by pressing that button, the item would actually be DELETED????????

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Posts: 0
Comments: 2016

Hello Vince,

welcome to Acronis forums!

This problem should be investigated and if you use Acronis Backup 12.5 version I would strongly recommend that you contact Acronis Support Team
Please share with support engineers the list of backup plans that should run on the affected Agent. You can create a screenshot from Acronis Management Server. If Acronis Backup 11.7 version is used then please use Acronis Management Console to connect to Acronis Backup Agent installed on that machine and create a screenshot of Backup plan and tasks section.

Please also collect a fresh system report and upload it onto an FTP link that I've sent you in a Private message. Then please share this link with uploaded diagnostic info with support engineers.
 

The IT manager at the company that is having this issue has opened a support ticket.  I will let you know how and when this is resolved. 

For now, this non-existent PLAN continues to run every 3 hours as per the schedule when the plan was originally made.

This should be pretty simple and I am not the only person that has run into this issue.  Yes, we are running version 12.5

 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Vince.

We recommend contacting the support team and providing them with the system report in such cases because determining and clearing the undeleting tasks should be done by specialists. 

I could not agree that this is a pretty ordinary issue: there should not be any undeleted tasks at all.