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Plan Error after Update

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After Update from Acronis Backup 12.5 11010 to 16386 i get follow error:

Error
Unexpected response received. Method: 0, Url: /groups/1b1319ff-2529-4930-ba1b-46fc7cac91dc, Status: 404. Body: {"code":"PolicyNotFound","context":{"stackTrace":"[manager.go:34 proc.go:5222 proc.go:5217 proc.go:5217 proc.go:5217 proc.go:5217 proc.go:5217 proc.go:5217 proc.go:190 asm_amd64.s:1357]"},"debug":{"msg":"Policy not found"},"domain":"BackupManager","reason":"PolicyNotFound"}
Error code 0x02C30194

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Hello nooby!

Where/when do you get this error? Have you tried re/applying the plan?

-- Peter

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Posts: 0
Comments: 2016

Hello nooby,

thank you for posting on Acronis forums!

Sorry to know that you've encountered this issue. Our developers are working on investigating it.

If you have a valid support license, please open a case with Arconis Support Team and provide engineers with Acronis System information collected from the Management server.

Otherwise, we recommend creating a new backup plan.

Hello Peter

Hello Maria,

i found the problem. In the plan: it is necessary to delete the device and add it new.

its happen after update the "Acronis VA" on ESXi Server.

thanks