SQL Backups Not Running

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Posts: 1
Comments: 2

I am having an issue on multiple VM SQL servers when running SQL backups using the local installed agent for SQL. This randomly started acting up on a single server and has since started on multiple. All were working perfectly in the past but now all seem to be doing the same exact thing.

Whenever I run the jobs absolutely nothing happens on the server and it does not even register in the activities list for the machine. I have reinstalled the agent and recreated jobs multiple times with the same results. Nothing happens. If I run a full VM backup using an appliance VM it works but the SQL application backup does not register and I cannot recover individual SQL data like when using the SQL backup.

When checking the logs I get the below errors but cannot decipher exactly what the issue is. All servers I am having issues with show very similar entries in the logs so I'm thinking if I can get one working then I can resolve the others as well. Any help is greatly appreciated.

 

2020-07-28T14:21:37:961-04:00 3876 I00000000: Launch scheduled command 'D77E80BD-410A-468E-B593-FC8467A0D91B'
2020-07-28T14:21:37:961-04:00 368 I0135003A: User is running command. Command=Tol::IsolateCommand; User=; clientProfileID=; clientSessionID=
2020-07-28T14:21:38:117-04:00 9144 I012C0000: service_process(2184): Command engine: starting at 7/28/2020 2:21:38 PM.
2020-07-28T14:21:38:117-04:00 9144 I00000000: service_process(2184): -- Server is starting --
2020-07-28T14:21:38:148-04:00 9144 I00000000: service_process(2184): Server protocol: '35', identity: '<default>'.
2020-07-28T14:21:38:195-04:00 9144 I02470003: service_process(2184): Curl CA certificates location: 'C:\ProgramData\Acronis\CurlCaCertificates\cert_bundle.pem'
2020-07-28T14:21:38:195-04:00 9144 I02470003: service_process(2184): Curl CA certificates location: 'C:\ProgramData\Acronis\CurlCaCertificates\cert_bundle.pem'
2020-07-28T14:21:38:210-04:00 9144 I00000000: service_process(2184): LazyLoadedComponentManager::InitializeComponents
2020-07-28T14:21:38:257-04:00 9144 I00000000: service_process(2184): Using SecurePersistentCredentialStore.
2020-07-28T14:21:38:414-04:00 9144 I00000000: service_process(2184): -- Server started --
2020-07-28T14:21:38:460-04:00 9560 I0135003A: service_process(2184): User is running command. Command=Running Python script; User=; clientProfileID=; clientSessionID=792FCCDB-95B8-4100-8BE9-C35489223675
2020-07-28T14:21:38:726-04:00 9560 I0135003B: service_process(2184): Command has completed successfully. Command=Running Python script;
2020-07-28T14:21:38:742-04:00 368 I0135003B: Command has completed successfully. Command=Tol::IsolateCommand;
2020-07-28T14:21:40:742-04:00 9144 I00000000: service_process(2184): -- Server is stopping --
2020-07-28T14:21:40:742-04:00 9144 I00000000: service_process(2184): LazyLoadedComponentManager::DeactivateComponents
2020-07-28T14:21:40:742-04:00 9144 I00000000: service_process(2184): LazyLoadedComponentManager::DeinitializeComponents
2020-07-28T14:21:40:757-04:00 9144 I00000000: service_process(2184): -- Server stopped --
2020-07-28T14:22:24:321-04:00 7068 I0135003A: User is running command. Command=Running task '0' of backup plan '94DF079D-5A85-0277-0D76-DEF8706A86C0'; User=REDACTED; clientProfileID=648FFABE-0C4D-253A-2894-EC345369D5C9; clientSessionID=A0516EC2-1A63-4489-84A9-799341032EC9; tenantID=00000000-0000-0000-0000-000000000000
2020-07-28T14:22:54:336-04:00 7068 E0135003D: Error 0x135003d: Command has failed. Command=Running task '0' of backup plan '94DF079D-5A85-0277-0D76-DEF8706A86C0'; tenantID=00000000-0000-0000-0000-000000000000
| trace level: error
| line: 0x4a8728dc8a1c9584
| file: e:\715\enterprise\common\tol\gating_activity.cpp:222
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_vsa64_16180
|
| error 0x1350016: TOL: Failed to execute the command. Running task '0' of backup plan '94DF079D-5A85-0277-0D76-DEF8706A86C0'
| line: 0x8d165e86fb819597
| file: e:\715\enterprise\common\tol\command\command.cpp:457
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 925A3E23-440F-49EC-BB8D-460867C96945
| $module: mms_vsa64_16180
|
| error 0x1350016: TOL: Failed to execute the command. Running task '0' of backup plan '94DF079D-5A85-0277-0D76-DEF8706A86C0'
| line: 0x8d165e86fb819597
| file: e:\715\enterprise\common\tol\command\command.cpp:457
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 925A3E23-440F-49EC-BB8D-460867C96945
| $module: agent_protection_addon_vsa64_16180
|
| error 0x1490bba: Failed to run task '0' of backup plan '94DF079D-5A85-0277-0D76-DEF8706A86C0'.
| line: 0x8234610504d1e273
| file: e:\715\enterprise\managers\gtob\protection\commands\agent_run_protection\run_by_number.cpp:92
| function: RunProtectionByNumber::`anonymous-namespace'::Command::SafeExecute
| $module: agent_protection_addon_vsa64_16180
|
| error 0x1490fa1: Failed to find a backup plan with ID '94DF079D-5A85-0277-0D76-DEF8706A86C0'.
| line: 0x3fcc71dd91c652a
| file: e:\715\enterprise\managers\gtob\protection\commands\agent_run_protection\utils.cpp:100
| function: Utils::EnsureBackupPlanExists
| $module: agent_protection_addon_vsa64_16180
2020-07-28T14:22:54:352-04:00 368 I0135003A: User is running command. Command=Running task '0' of backup plan '94DF079D-5A85-0277-0D76-DEF8706A86C0'; User=REDACTED; clientProfileID=648FFABE-0C4D-253A-2894-EC345369D5C9; clientSessionID=A0516EC2-1A63-4489-84A9-799341032EC9; tenantID=00000000-0000-0000-0000-000000000000
2020-07-28T14:23:24:368-04:00 368 E0135003D: Error 0x135003d: Command has failed. Command=Running task '0' of backup plan '94DF079D-5A85-0277-0D76-DEF8706A86C0'; tenantID=00000000-0000-0000-0000-000000000000
| trace level: error
| line: 0x4a8728dc8a1c9584
| file: e:\715\enterprise\common\tol\gating_activity.cpp:222
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_vsa64_16180
|
| error 0x1350016: TOL: Failed to execute the command. Running task '0' of backup plan '94DF079D-5A85-0277-0D76-DEF8706A86C0'
| line: 0x8d165e86fb819597
| file: e:\715\enterprise\common\tol\command\command.cpp:457
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 925A3E23-440F-49EC-BB8D-460867C96945
| $module: mms_vsa64_16180
|
| error 0x1350016: TOL: Failed to execute the command. Running task '0' of backup plan '94DF079D-5A85-0277-0D76-DEF8706A86C0'
| line: 0x8d165e86fb819597
| file: e:\715\enterprise\common\tol\command\command.cpp:457
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 925A3E23-440F-49EC-BB8D-460867C96945
| $module: agent_protection_addon_vsa64_16180
|
| error 0x1490bba: Failed to run task '0' of backup plan '94DF079D-5A85-0277-0D76-DEF8706A86C0'.
| line: 0x8234610504d1e273
| file: e:\715\enterprise\managers\gtob\protection\commands\agent_run_protection\run_by_number.cpp:92
| function: RunProtectionByNumber::`anonymous-namespace'::Command::SafeExecute
| $module: agent_protection_addon_vsa64_16180
|
| error 0x1490fa1: Failed to find a backup plan with ID '94DF079D-5A85-0277-0D76-DEF8706A86C0'.
| line: 0x3fcc71dd91c652a
| function: Utils::EnsureBackupPlanExists
| file: e:\715\enterprise\managers\gtob\protection\commands\agent_run_protection\utils.cpp:100
| $module: agent_protection_addon_vsa64_16180

 

Tue, 07/28/2020 - 18:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello David,

Welcome to Acronis forums!

The error in the activity log that you've shared shows that the backup plan is missed on the Agent. Possibly the root cause is that the Agent was not properly deployed. In this situation I recommend that you do the following:

- delete the old backup plan;

- open Acronis Console -> Settings -> Agents and remove the problem Agent;

- then re-add the Agent again (it can be done by reinstalling the Agent or using the steps described in the following article: https://kb.acronis.com/content/59828);

- after that create a new backup plan and check that it is deployed to the agent (you should be able to see it in the Acronis Console);

- try to run it. 

If the problem still there please collect Acronis System Information from the affected Agent and from Acronis Management Server and contact Acronis Support team.

Wed, 07/29/2020 - 15:59
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hello Maria,

Thanks for your response!

However this did not seem to help and I get the same results. Nothing happening on the server or in the activity log for the job. If using a the local agent for any sort of backup I get this same result.

While attempting your suggestion, I noticed that on all my servers that stopped working when backing up data via local agent they all have a same failed task of "Refreshing Recover Points".

That is the last entry when I check activities from Acronis Console -> Settings -> Agents

Nothing new after that entry is shown so I am thinking this may be somehow related.

Details below for that failed task.

Thanks again for any help.

 

TOL: Failed to execute the command. Refreshing recovery points
Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"mms_vsa64_14330","CommandID":"EB4DED5A-19BD-4CB7-8D37-BB2C429B286D"}
Message: TOL: Failed to execute the command. Refreshing recovery points
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"dms_provider_vsa64_14330","CommandID":"EB4DED5A-19BD-4CB7-8D37-BB2C429B286D"}
Message: TOL: Failed to execute the command. Refreshing recovery points
------------------------
Error code: 45
Module: 4
LineInfo: 0xF35F747B3B21F916
Fields: {"$module":"access_manager_vsa64_14330","path":"\\\\?\\C:\\ProgramData\\Acronis\\BackupAndRecovery\\MMS\\AccessVault\\profiles\\02DB5FDA-3D49-2400-0473-DB272D2EBBFE\\lock","function":"OpenFileW"}
Message: The specified file path does not exist.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F8
Fields: {"$module":"access_manager_vsa64_14330","code":"2147942403"}
Message: The system cannot find the path specified
 
Command has failed. Command=Refreshing recovery points; tenantID=00000000-0000-0000-0000-000000000000
Additional info:
------------------------
Error code: 61
Module: 309
LineInfo: 0x4A8728DC8A1C9584
Fields: {"$module":"mms_vsa64_14330"}
Message: Command has failed. Command=Refreshing recovery points; tenantID=00000000-0000-0000-0000-000000000000
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"mms_vsa64_14330","CommandID":"EB4DED5A-19BD-4CB7-8D37-BB2C429B286D"}
Message: TOL: Failed to execute the command. Refreshing recovery points
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"dms_provider_vsa64_14330","CommandID":"EB4DED5A-19BD-4CB7-8D37-BB2C429B286D"}
Message: TOL: Failed to execute the command. Refreshing recovery points
------------------------
Error code: 45
Module: 4
LineInfo: 0xF35F747B3B21F916
Fields: {"$module":"access_manager_vsa64_14330","path":"\\\\?\\C:\\ProgramData\\Acronis\\BackupAndRecovery\\MMS\\AccessVault\\profiles\\02DB5FDA-3D49-2400-0473-DB272D2EBBFE\\lock","function":"OpenFileW"}
Message: The specified file path does not exist.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F8
Fields: {"$module":"access_manager_vsa64_14330","code":"2147942403"}
Message: The system cannot find the path specified
Wed, 07/29/2020 - 18:28
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello David.

This error also indicates incorrectly deployed Agents. 

Please follow Solution for error 1 from the respective KB article:

https://kb.acronis.com/content/60667

Thu, 07/30/2020 - 17:53
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hello Maria,

Thanks again for your response.

While this second suggestion did not specifically help me this pointed me in the right direction and I am happy to report that I got all my servers working again!

My issue was that the profile ID folder listed in the error details was actually missing on all the servers. I shut down the MMS service and renamed the existing profile folder to the correct IDs and after restarting the MMS service the backup plans were successfully pushed to the server agents and are now running again.

Thanks again for all your help!

 

Thu, 07/30/2020 - 19:12