unable to access the storage node directory to restore a machine
Hi friends,
On Acronis CyberBakcup 12.5, unable to access the storage node directory to restore a machine, just after authentication to the storage node, the Boot Media tool disconnects and reboot when I click on the backup directory to select an image to restore,
see the capture below.
Can someone help me please
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Hello Peter, I will make sure the versions match and redo the test, then I will get back to you.
Thank you very much
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Hello Karim,
Welcome to Acronis forums!
Yes, the most common reason for such behavior could be old bootable media. Please re-create it with the latest available build and see whether the issue persists.
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Hello Maria,
I made sure that all the elements are of the same version (Management server, Agent and storage node) but I have the problem persists.
Note that the management server and the Storage node are installed on Windows Server.
Thank you for your precise help.
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Hello Karim.
How about the bootable media? Have you created a new with the latest build and uploaded it onto PXE on USB/CD?
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Hello Maria,
I was just going to write to you to tell you that the problem is solved after having created a new Boot Media by Media_Builder as you have just indicated.
Restores work fine with it.
I worked on this all day.
Thank you very much for your remarkable assistance.
Best regards
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Hello Karim,
Thank you for sharing the outcome!
We are glad to know that the issue is solved.
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Hello Maria,
It is I who thank you.
At the same time, can you please direct me to the magnetic tape drive supported by Acronis Cyber Backup 12.5 or 15 backup solution, as I would like to get started on the paertie archiving our data from production.
thank you very much.
Sincerely,
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Hello Karim!
You can find the supported tape drives here: https://kb.acronis.com/content/21575
-- Peter
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