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Windows Error Reporting 1001 APPCRASH

Thread needs solution

Version=1
EventType=APPCRASH
EventTime=132251860682323081
ReportType=2
Consent=1
UploadTime=132252711199253281
ReportStatus=4196
ReportIdentifier=34a9236a-25b1-44e4-a3b5-258e4dd0ac9f
IntegratorReportIdentifier=23b4f355-5b21-4d64-92c0-b042cb6dce47
Wow64Host=34404
NsAppName=ams.exe
OriginalFilename=ams.exe
AppSessionGuid=00001868-0000-0015-9f2c-b15f40dad501
TargetAppId=W:0000edc73894a04ab7bc9b2769ab2f19af680000ffff!0000a959cd2b8c609bd602a43cf06401405e1dc6d7a1!ams.exe
TargetAppVer=2019//10//24:20:48:14!178b2d!ams.exe
BootId=4294967295
TargetAsId=80
IsFatal=1
EtwNonCollectReason=1
Response.type=4
Sig[0].Name=應用程式名稱
Sig[0].Value=ams.exe
Sig[1].Name=應用程式版本
Sig[1].Value=2.10.0.0
Sig[2].Name=應用程式時間戳記
Sig[2].Value=5db20e0e
Sig[3].Name=錯誤模組名稱
Sig[3].Value=ams.exe
Sig[4].Name=錯誤模組版本
Sig[4].Value=2.10.0.0
Sig[5].Name=錯誤模組時間戳記
Sig[5].Value=5db20e0e
Sig[6].Name=例外狀況代碼
Sig[6].Value=c0000005
Sig[7].Name=例外狀況位移
Sig[7].Value=000000000005433b
DynamicSig[1].Name=作業系統版本
DynamicSig[1].Value=10.0.17763.2.0.0.272.7
DynamicSig[2].Name=地區設定識別碼
DynamicSig[2].Value=1028
DynamicSig[22].Name=其他資訊 1
DynamicSig[22].Value=feec
DynamicSig[23].Name=其他資訊 2
DynamicSig[23].Value=feecd7f6df142a9d60b16ad1bfd4a52f
DynamicSig[24].Name=其他資訊 3
DynamicSig[24].Value=bd6e
DynamicSig[25].Name=其他資訊 4
DynamicSig[25].Value=bd6ec71e0fff14256e2f1494ba8d0478
UI[2]=C:\Program Files\OEM\AMS\service\ams.exe
UI[5]=檢查線上是否有解決方案 (建議選項)
UI[6]=稍後再檢查解決方案 (建議選項)
UI[7]=關閉
UI[8]=Agentless Management Service 已停止運作,並且已關閉
UI[9]=由於發生問題,導致應用程式停止正常運作。若有解決方案可用,Windows 將通知您。
UI[10]=關閉(&C)
LoadedModule[0]=C:\Program Files\OEM\AMS\service\ams.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[5]=C:\Windows\System32\msvcrt.dll
LoadedModule[6]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[7]=C:\Windows\System32\ucrtbase.dll
LoadedModule[8]=C:\Windows\System32\RPCRT4.dll
LoadedModule[9]=C:\Windows\System32\bcrypt.dll
LoadedModule[10]=C:\Windows\System32\WS2_32.dll
LoadedModule[11]=C:\Windows\System32\USER32.dll
LoadedModule[12]=C:\Windows\System32\win32u.dll
LoadedModule[13]=C:\Windows\System32\GDI32.dll
LoadedModule[14]=C:\Windows\System32\gdi32full.dll
LoadedModule[15]=C:\Windows\System32\msvcp_win.dll
LoadedModule[16]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[17]=C:\Windows\System32\sechost.dll
LoadedModule[18]=C:\Windows\System32\ole32.dll
LoadedModule[19]=C:\Windows\System32\combase.dll
LoadedModule[20]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[21]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[22]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[23]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[24]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[25]=C:\Windows\SYSTEM32\pdh.dll
LoadedModule[26]=C:\Windows\SYSTEM32\MSVCP110.dll
LoadedModule[27]=C:\Windows\SYSTEM32\MSVCR110.dll
LoadedModule[28]=C:\Program Files\OEM\AMS\service\w2kmgAMS.dll
LoadedModule[29]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[30]=C:\Windows\System32\clbcatq.dll
LoadedModule[31]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[32]=C:\Windows\SYSTEM32\wbemcomn.dll
LoadedModule[33]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[34]=C:\Program Files\OEM\AMS\service\ngBmapi.dll
LoadedModule[35]=C:\Windows\System32\SHELL32.dll
LoadedModule[36]=C:\Windows\System32\shcore.dll
LoadedModule[37]=C:\Windows\System32\windows.storage.dll
LoadedModule[38]=C:\Windows\System32\profapi.dll
LoadedModule[39]=C:\Windows\System32\powrprof.dll
LoadedModule[40]=C:\Windows\System32\shlwapi.dll
LoadedModule[41]=C:\Windows\System32\cryptsp.dll
LoadedModule[42]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[43]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[44]=C:\Windows\System32\IMM32.dll
LoadedModule[45]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[46]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[47]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[48]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[49]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17763.973_none_369d387561b4654f\gdiplus.dll
LoadedModule[50]=C:\Windows\SYSTEM32\OLEACC.dll
LoadedModule[51]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[52]=C:\Windows\SYSTEM32\DSPARSE.dll
LoadedModule[53]=C:\Windows\System32\NSI.dll
LoadedModule[54]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[55]=C:\Program Files\OEM\AMS\service\bmapia.dll
LoadedModule[56]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[57]=C:\Windows\System32\WINTRUST.dll
LoadedModule[58]=C:\Windows\System32\MSASN1.dll
LoadedModule[59]=C:\Windows\System32\CRYPT32.dll
LoadedModule[60]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[61]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[62]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[63]=C:\Program Files\OEM\AMS\service\qlmapia.dll
LoadedModule[64]=C:\Windows\system32\hnetcfg.dll
LoadedModule[65]=C:\Windows\system32\ATL.DLL
LoadedModule[66]=C:\Windows\system32\GPAPI.dll
LoadedModule[67]=C:\Windows\system32\USERENV.dll
LoadedModule[68]=C:\Windows\System32\netshell.dll
LoadedModule[69]=C:\Windows\System32\nlaapi.dll
LoadedModule[70]=C:\Windows\SYSTEM32\HBAAPI.DLL
LoadedModule[71]=C:\Windows\SYSTEM32\WMICLNT.dll
LoadedModule[72]=C:\Windows\System32\perfos.dll
LoadedModule[73]=C:\Program Files\oem\ams\service\reversesnmp.dll
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17763
OsInfo[3].Key=ubr
OsInfo[3].Value=973
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1028
OsInfo[7].Key=geoid
OsInfo[7].Value=237
OsInfo[8].Key=sku
OsInfo[8].Value=7
OsInfo[9].Key=domain
OsInfo[9].Value=1
OsInfo[10].Key=prodsuite
OsInfo[10].Value=272
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=3
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=38790
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.973.17763.0-11.0.170
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32425
OsInfo[19].Key=svolsz
OsInfo[19].Value=200
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180914
OsInfo[22].Key=bldtm
OsInfo[22].Value=1434
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs5_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17763.973.amd64fre.rs5_release.180914-1434
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=ServerStandard
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
File[0].CabName=WERInternalMetadata.xml
File[0].Path=WER310A.tmp.WERInternalMetadata.xml
File[0].Flags=327682
File[0].Type=5
File[0].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER310A.tmp.WERInternalMetadata.xml
FriendlyEventName=已停止運作
ConsentKey=APPCRASH
AppName=Agentless Management Service
AppPath=C:\Program Files\OEM\AMS\service\ams.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=A5997877657362F6B376031A68F858D5
MetadataHash=-1582071452

Attachment Size
1580799911780.jpg 232.98 KB
0 Users found this helpful

Hello Antony!

I suggest you contact support about this crash. Meanwhile collect the info that's likely to be requested: https://kb.acronis.com/content/58301

You could also share some info about your environment:

  • Which version of Acronis are you using?
  • Can you name the actions you did at the time of crash?

-- Peter

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Posts: 0
Comments: 2016

Hello Anthony,

welcome to Acronis forums!

As Peter has already noted, crash issues should be investigated by Acronis Support Team. Please collect diagnostic information as instructed in this KB article: https://kb.acronis.com/content/45631 and share it with support engineers.