Acronis agent insttalion
installation of agent is sucessfull but the PC desnt get listed in the devices list of Acronis portal
when i check for logs the component/service AcronisCyberProtectionservice is not getting installaed
i have compared this with the one where its sucessfully installed and found that the service was missing
it doesnt not show in c:\program data\acronis
c:programfiles \acronis and the locaiton where the service.exe is missing in reqired folder path
in services.msc the serive is missing
system usesd are HP desktop and from 20 system 10 are working fine
tried X64 setup file and web link file but no success
unistalled adn installed again multiple times no sucess
can anyone help to know how to installed the missing component/service
1: [15:47:56:014]: ProtectServices: CustomActionDataTraced::GetProperty: name = AcronisCyberProtectionService_Components, value = C__39_13C197F6FB1EAAD3A8D242E0E7A9C343
1: [15:47:56:014]: ProtectServices: CustomActionDataTraced::GetProperty: name = AcronisCyberProtectionService_ComponentPath, value = C:\Program Files\BackupClient\CyberProtect\cyber-protect-service.exe
1: [15:47:56:030]: ProtectServices: Protect the service.
1: [15:47:56:030]: ProtectServices: WindowsServiceManager::OpenServiceA: started.
1: [15:47:56:030]: ProtectServices: WindowsServiceManager::OpenServiceA: completed.
1: [15:47:56:030]: ProtectServices: Error 0x2be0002: Failed to open service 'AcronisCyberProtectionService'.
| line: 0x474cd3234f674bea
| file: d:\276\inst_supp\service_supp\impl\windows_service.cpp:492
| function: ServiceSupp::WindowsService::OpenServiceA
| $module: custom_actions_msp_vsa64_s_35970
|
| error 0xfff0: The specified service does not exist as an installed service
| line: 0xbd28fdbd64edb8f8
| file: d:\276\core\common\error.cpp:314
| function: Common::Error::AddWindowsError
| code: 0x80070424
| $module: custom_actions_msp_vsa64_s_35970
1: [15:47:56:030]: ProtectServices: Name = CFClient
