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Acronis Custom Reports-configured widget values get changed automatically to default settings

Thread needs solution

We are having 20 AMS with 29486 build. Randomly I am facing issue with configured value in reports and widget settings get changed automatically.

As per the Acronis Support its a known issue and as per them updating to latest build will resolve the issue.

 

•    [ABR-337236] Reports: downloaded reports with "Disk health" widget do not contain "Forecast" data, even though this data is present in the UI.
•    [ABR-329865] Off-host data processing: Backup replication activities are not shown by "Activity types" widget in the Dashboard and Reports.

 

Updating the agent is not a easy task for us and we are experencing this issue with multiple AMS. Does any one can help with the workaround?

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Posts: 2
Comments: 1727

Hello Prateek.

Thank you for contacting.

I've forwarded your comments to the corresponding team.

You can expect a contact from our side in order to help you with the issue.

At the moment I wouldn't suggest you to follow any workaround since this is under investigation and the correct solution should be applied.

Thanks in advance.

Hi Jose,

Thanks for the quick response. Sure, I'll wait for someone to contact me.

Although I want to share existing case with you 05762582 as a reference.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Prateek Sadana wrote:

Hi Jose,

Thanks for the quick response. Sure, I'll wait for someone to contact me.

Although I want to share existing case with you 05762582 as a reference.

Thanks for the details Prateek!