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Acronis Cyber Backup/Protect - unclear

Thread needs solution

Hello,

 

there are some things about ACP/ACB15 I don't understand or am unsure about and would like to clarify:

1. Some Acronis articles talks about Acronis Cyber Backup 15 as separate application/"edition", but from others it seems to be the same appplication (ACB being part of ACP). There's no separate ACB15 forum and I'm unable to even find installer for ACB15, only ACP15.

So, how is it? 

If ACB15 has separate installer, then why can't I find it anywhere?
When I log in, in "Products" section I see active license for "Acronis Cyber Backup 15 Advanced", but when I go to downloads it only offers installer for Cyber Protect.

 

2. If the installer is shared between ACP and ACB and it's just about selecting the "right" components, then it still feels very weird.
If I want to use just Acronis Cyber Backup, then why to have those additional "protect" features everywhere? (installed only "management server" and acrocmd components on the app server, nothing else) And why are they enabled by default? 

When I want to create a simple backup plan I need to go to Plans -> Protection -> Create plan and manually disable Active protection + Vulnerability assessment. Why are they preselected? Is there a way to change this behaviour? (other than creating a template and clone it) I can't find it.

 

3. What's the difference between stopping and disabling protection plan? Notification after pressing Stop button implies different functionality than Stop button had in v12.5.

 

By the way, it seems ABR-315808 issue is still present in build 27009 (mentioned in release notes for 27009). Fresh installation of Management server, fresh installation of storage node server, first backup plan run - immediately fails with "error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed" 

By the way n.2: it's quite annoying I can't manually start backup (well...now called protection) plan from plans list and need to open details first. Adding unnecessary extra steps for simple tasks is never a good change.

 

 

Lukas

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Hello Lukas!

1. AFAIK ACB was the name of the product until v15, when it has been rebranded to ACP probably to better reflect the feature set it now provides. ACB is now instead an edition of ACP, as per the Overview section of this comparison document

2. I don't have first hand experience, but other TI MVPs have been experimenting with business offerings, and it appears there's a single installer for both ACP/ACB but the features, menus you see are dependent on the licences you have. This is why some people got confused about missing options when their trial licence (which probably shows a wider/full range) expired, but had a more limited licence in its place.

With backup plans in 12.5 you could configure how the default plan you create should be. Is it not the same workflow for Protection plans of which backup is only a part?

Vulnerability assessment and Active protection is part of the ACB edition. The latter is straightforward, as it existed in 12.5 as well though not as a plan, and not enabled by default either. Having both enabled by default matches the direction Acronis says it's going.

3. What's the notification? From the docs of v15 I understand Stop/Disable to be working the same way as in 12.5. Stop cancels running tasks, but they will resume when the schedule triggers again. Disable leaves the plan applied but prevents it from running.

PS: This should be fixed now since May 15, 2021 in Update 2, as per: https://dl.managed-protection.com/u/cyberprotect/rn/15/user/en-US/Acron…

PS2: Yes it's one of the earlier complaints that were mentioned soon after release. There was some reasoning behind it I believe. Do you do this often enough though that an extra click is a problem here?

Hello Péter,

thank you for your response.

So ACB is just a "version" of ACP, but it's not really distinguished other than by what features the license allows. 

 

2. You are right that it's possible to set up default backup options (same as in v12.5), but what I mean is not part of it.
Having them enabled by default might be a direction Acronis is going, but I don't like. Hopefully it won't be a big deal once we hand v15 to our users.

 

3. This is my bad - I misunderstood "The protection plan "XXX" will be stopped on all machines to which it is applied." as that it wouldn't just cancel running activities, but that it will stop the protection plan completely (=disabling the backup schedule).
The confusion was probably caused just by me not being native english speaker, so the logic behind the text seemed different to me. I would prefer it to be more specific, such as "Running activities for protection plan "XXX" will be stopped on all machines to which it is applied". This way I would straight away know that it means activities, not the protection plan itself.

 

PS: that's the reason why I mentioned it, because I have the most recent version installed and am still getting this error. I guess I will need to contact Acronis support about this..

PS2: I personally don't do this often, as I'm mostly responsible for maintaining and set up of our Acronis servers (40+) and using the console only when testing new versions in our QAS environment (before we release it into PRD) or troubleshooting issues reported by our users.
But all the complains from our users (~50-60 of them) go to me, so when I see that some basic functions got unnecessary extra steps, I can already feel the coming displeasure it will bring. It's not a big deal, but after 4 years with Acronis backup I guess I'm a little allergic to such changes. .. nevermind.

 

 

Lukas