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Acronis Cyber Protect 15 cannot find the vSAN datastore

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When Acronis Cyber Protect 15 restores the VM, only the local storage area can be seen. There is no vSAN storage area to choose from. May I ask what is the reason?

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Hello Hsin Hsien Wu,

welcome to Acronis forums! The issue you're describing looks like the known defect ABR-320394 "Failed to obtain the virtual machine storage list." during recover to new VM on vSAN. No vSan datastore in recovery settings. The fix is planned to be added in the release 21.08 for Acronis Cyber Protect Cloud and Update 3 for the on-premises product.

Please contact Acronis support team in a support ticket, where my colleagues can provide you with the custom appliance with a fix.