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Acronis Cyber Protect 15 recovery failed on Win server 2022

Thread needs solution

Hi,

I am trying to follow the system disk restoration steps as shown in the following official tutorial. The backup file has been generated on the D drive. At 1:50 in the video... I browsed the local folder, and only the Acronis boot-image was appearing. The C drive and D drive were not being displayed. I can't choose the backup files and the hard drive because of that. Please help me. Thanks.

Video:

Recovery from a Bootable Media | Acronis Cyber Backup Cloud | Acronis Cyber Cloud Demo Series

 

Bios settings:

Security Boot: disable

Storage: RAID ON

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Posts: 2
Comments: 1727

Hello Rick!

Welcome to our forum.

I would suggest recreating a bootable media with the WinPE format (you may need to add the drivers manually to fix the issue):

https://kb.acronis.com/content/4828

https://www.acronis.com/en-us/support/documentation/AcronisCyberProtect_15/index.html#cshid=2869

Also, review the following KBs:

 

If the issue persists, please raise a ticket with our support providing more details, as from the description, it's not possible to know exactly the issue: https://kb.acronis.com/content/8153

Best regards.