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The Acronis Cyber Protection Service service terminated unexpectedly.

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Since we have installed ACP on our Windows Server 2019 Essentials box we have been randomly (like more than 6 times a day) this event error message: The Acronis Cyber Protection Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.

The service does restart but it is annoying to any admin to see this constantly in there. Our backup is a local USB based RDX 1TB drive if that matters.

It is a 7031 error in windows event manager.

 

Any incite would be great!

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Dear Chuck,
Thank you for reaching out. We would recommend contacting our support with this issue.

Ok, did that, thanks!

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Chuck wrote:

Ok, did that, thanks!

Dear Chuck,
Thank you for the cooperation, to make sure we have prioritized your case in our internal system.

Sorry Daria, I am just putting this out there and submitted to your Tech Lead that I am not happy with the need to close the case and marked "resolved" when we are still getting a large number of error events on the server. Is it backing up? Yes, but why should we just be blind to error messages as below? Your application is the only thing with errors in our log. Looking for a better "resolution"

 

 

 

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Comments: 488

Dear Chuck,
Thank you for the comment. As far as we can see in our internal system you still have an open case with priority for engineer's attention. I have added your most recent feedback as a comment to the case. Hopefully, all your problems will be resolved soon.