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acronis oracle explorer

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Good Morning! How are you?
Can someone help me with "acronis oracle explorer"?
I've been trying to set it up for 1 month and still haven't been able to, facing problem.
I followed the manual that acronis asks for, but I think something is missing;
I already had the archive mode
Configure oracle's RMAN
I configured the folder that acronis asks for
I also changed the "main" file that acronis asks for, but when selecting the bank, it does not appear;
Follow all prints attached.
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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hi!

thank you for your posting! We've asked the support engineers to review your question. One of our engineers will post back with the information.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Israel,

one of Acronis engineers sent you the troubleshooting steps in an email, also posting here for visibility

"I would suggest checking the prerequisite and configuration parameters. I am sharing documentation with detailed steps.

https://dl.managed-protection.com/u/pdf/AcronisCyberProtect_15_OracleBa…

Please make sure to check the UAC setting and the required space and configuration parameters. Pages to check 12,13,15,17,18

I would appreciate if you could confirm that the shared solution resolved the issue"