After update to 15.0.26172 I can't navigate to Backup Store nor the updating of revovery points works any longer
After the last update to Acronis Cyber Protect 15.0.26172 I wasn't able to navigate to the backup storage locations any longer. If I click backup storage Acronis says 'Loading...' and nothing happens. At the same time the issue starts that Acronis isn't able to update the recovery points.
If I check the error it says there are no valid credentials for the NAS folder. But the mentioned NAS folder was deleted 1.5 years before. It just doesn't exist.
If I wanna re-create a backup folder with an existing name Acronis says
CODE0x01350016+0x01350016+0x02900003+0x0247000D
MODUL309
NACHRICHTTOL: Failed to execute the command. Dms::BackupLocation::CreateBackupLocationCommand
Zusätzliche Informationen:------------------------
Fehlercode: 22
Modul: 309
Zeileninfo: 0x8D165E86FB8195BD
Felder: {"CommandID":"09C910EE-4C13-445A-AE55-8C0EF5C7336E","$module":"management_server_vsa64_26172"}
Nachricht: TOL: Failed to execute the command. Dms::BackupLocation::CreateBackupLocationCommand
------------------------
Fehlercode: 22
Modul: 309
Zeileninfo: 0x8D165E86FB8195BD
Felder: {"CommandID":"09C910EE-4C13-445A-AE55-8C0EF5C7336E","$module":"ams_dms_vsa64_26172"}
Nachricht: TOL: Failed to execute the command. Dms::BackupLocation::CreateBackupLocationCommand
------------------------
Fehlercode: 3
Modul: 656
Zeileninfo: 0x125EC1CCDA84BC7C
Felder: {"$module":"ams_dms_vsa64_26172"}
Nachricht: Failed to register vault '8ACFA990-342D-1740-BDD5-F4DD2E9C4110' with VDM.
------------------------
Fehlercode: 13
Modul: 583
Zeileninfo: 0x5B89CDE5313BD14E
Felder: {"$module":"ams_dms_vsa64_26172","uri":"/api/vault_manager/v1/sync/vaults/8ACFA990-342D-1740-BDD5-F4DD2E9C4110","status":"404"}
Nachricht: HTTP request failure for URL "/api/vault_manager/v1/sync/vaults/8ACFA990-342D-1740-BDD5-F4DD2E9C4110".
Server response code: "404 - Not Found: The requested resource could not be found".
By the way, the backup plans which uses the same NAS are working fine.
Any idea what's the matter?

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Hello dk-one,
if re-adding locations didn't help, please open a support ticket for investigation - this might be the vault manager being broken, so my colleagues would need to check the logs and find the cause of the issue.
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Thank you, Ekaterina and Brian. Finally I opened a ticket.
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dk-one wrote:Thank you, Ekaterina and Brian. Finally I opened a ticket.
Great! Please let us know the outcome once the investigation is over!
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Ekaterina, do you know what's going on?
Ivan Nakev asked for log files and more diagnostic informations which I delivered him three weeks ago (FTP-Upload, case #04859382) . Since them I nothing heard from him. Is he sick?
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Hello dk-one!
Sorry for this situation. Your case has been raised. You should get a response shortly.
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I also had the same problem after upgrading to version 15, my case #04954207
untill now not solve
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Hello Hamzah,
sorry to know about the issue! As per the records in our internal systems, the expert team is already investigating the issue. Thank you for your patience and co-operation!
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