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After update server can't update virtual appliances

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Failed to download the virtual appliance update.

i have something like this in all properties:

debug

{
    "msg": "Get http : // 169.254.31.22:9877/va-updates/ESXApplianceUpdate.tar.bz2: dial tcp 169.254.31.22:9877: i/o timeout"
}

 

when i try to open http : // 169.254.31.22:9877/va-updates/ESXApplianceUpdate.tar.bz2

there is error on the page

 

 

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Posts: 0
Comments: 2016

Hello Marek,

thank you for posting on this forum!

We recommend that you download the newly updated virtual appliance manually from your Acronis account and deploy it.

After last update the same. I have many virtual aplliances.

So i have to every time install from the beginning, made ip configuration etc???

Would it be resolved in next patch? 

 

or why Dont You just bring http : // 169.254.31.22:9877/va-updates/ESXApplianceUpdate.tar.bz2  online???

 

 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Marek,

if the issue still reproduces, please open a support ticket for investigation, so that our engineers can find the root cause for the failure. 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Markos Fragkoulopoulos wrote:

https://www.acronis.com/en-us/enterprise/download/cyber-protect/trial/?…
  "Update package for Agent for VMware":
    https://download.acronis.com/AcronisCyberProtect15/Release/ESXAppliance…

your windows machine should have only 1 IP address that the "Virtual Appliance" (e.g. "AcronisESXAppliance-1") can connect to.

 

Hello!

Could you please be more precise about the issue? Because this is an old thread about updates but your links refer to a trial installation.

What's exactly the situation and the exact issue/error?

Best regards.