Backup to acronis cloud too slow

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Comments: 6

I have a backup of a machine to my Acronis Cloud backup that lasts several hours with too slow progress.
Can anyone point me to the reason for this slowness?
Thank you.
Karim.

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Wed, 05/17/2023 - 07:09
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Comments: 1727

Hello Karim there are many reasons that can affect the speed of the backup. From internal to external.

For example, if it's the first backup for that device that behavior it's expected, the first backup to the cloud is always slow. https://kb.acronis.com/content/7963

It's always expected the backups to take more than the normal if it's a full backup. You should check the size of the disks VS the the speed of upload ( note: the speed of upload it's not the one you check with the internet provider but the one to our datacenter )

I would advise you to run the connection tool and check the respective outputs: https://kb.acronis.com/content/47678

Can happen also the device is overloaded or in production while you execute the backups, so schedule them to another hour may increase the speed.

If the issue persists and there aren't any errors in the connection tool, plus the speed is OK, please raise a ticket with our support for investigation: https://kb.acronis.com/content/8153

Thanks in advance!

 

Wed, 05/17/2023 - 07:34
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