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Backup getting failed after 20%

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I have Acronis15  installed in one of my server2019.

While starting the backup from Acronis Management console in one of my client machine windows10, its getting failed after 20%.

 

Kindly check & response ASAP.

Attached the screenshot below.

 

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Hello Mohammad,

Unfortunately the screenshots are not visible. Could you share the error log of the remote installation activity?

I seem to remember a similar case I had. In that case the installation was somehow corrupted during installation, and it was stuck, with no way to install or uninstall. Extracting the msi from the installer and running the msi with 'msiexec' with logging enabled gave some pointers where it went wrong and I could delete the corrupted temporary files.

-- Peter

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Posts: 2
Comments: 1727

Hello Mohammad,

Please ensure that your A.virus is compatible with the software by referring to this link: https://kb.acronis.com/content/36429.

Additionally, kindly review this Knowledge Base article and follow all the suggested steps to troubleshoot the issue: https://kb.acronis.com/content/45866.

If you had the product installed on that machine in the past, please run the cleanup tool and then reboot the machine as described in this article: https://kb.acronis.com/content/35521.

If the issue persists, try installing using another build. You can find the list and respective links here: https://kb.acronis.com/content/71847.

For further assistance, please contact our support team with more details, such as the error code, screenshots, and the sysreport of the machine, through this link: https://kb.acronis.com/content/8153.

Thank you.