Backup getting failed on client machine

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Hello Acronis,

I have Acronis Cyber Protect 15 installed in server 2019, and multiple machines with windows10 & server 2019.

When I'm starting the backup in one windows10 machine from Acronis Console management the backup getting failed after 20%.

 

Attached the Screenshot of the error.

Kindly check & response.

 

Regards,

Mohammad Zaid

Attachment Size
Capture.PNG 153.81 KB
Fri, 01/12/2024 - 08:04
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Hello!

Welcome to the forum.

That issue relates to errors in the disk or with the VSS.

You need to review both and find the root cause of the issue.

Run the following command: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/vssadmin-list-writers

If there are errors, you must fix the writer. Consider rebooting the server, as sometimes that may restart the writers and resolve some VSS issues.

Also, run the disk report on your machine: https://kb.acronis.com/content/1638

If the letter 'E' appears, it means the respective disk has errors. When that happens, the program can't execute the backups. You can also run a CHKDSK: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/chkdsk?tabs=event-viewer

If CHKDSK doesn't fix the issue and you confirm there are errors in the blocks, you should replace the hardware.

If, after running all these tests, you don't detect issues in the VSS or disk errors, please raise a ticket with our support because that needs to be investigated: https://kb.acronis.com/content/8153

Thanks.

Fri, 01/12/2024 - 08:29
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