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Cleanup Task not working

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Hey,

I setup an off-host cleanup task that is configured to retain full backups for 8 weeks differential and incrementals for 28 days.

The oldest full backup in the backup chain is dated july 29th.
This is definitely older than 8 weeks but the job does not delete it.....

If I configure to delete depending on backup age and select "8 weeks" everything works fine.

Is this a known problem?

S.

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Posts: 2
Comments: 1727

Hello Sven.

Please refresh the vaults manually. Sometimes the console may display recovery points that doesn't exist anymore. It's also a good idea to keep the agents updated.

As far as I can see there's any known issue right now with the retention rules. If the issue persists after refreshing the vaults manually, please raise a ticket with our support presenting screenshots of the backup schedule and the recovery points displayed in the vaults: https://kb.acronis.com/content/8153

Best regards.