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Cloud Storage after expansion broken - false quota executed

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Hello,

originally I had bought a 250 GB cloud storage license and I got additionally 50 GB from a workload license. All worked fine. About a week ago i have upgraded to 500 GB cloud storage. So in total I have now 550 GB. But in the Acronis Cyber Protect 15 VMware Appliance (15.0.28122) in the Backup Storages section the old 300 GB are shown and all backups fail because of "quota exceeded".

Deleting and re-adding this storage didn't help at all.

Felix

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Posts: 0
Comments: 2016

Hello Philipp,

thank you for posting this question on Acronis forums!

Sorry for the late response.

Every issue with a license/quota requires individual investigation. Please open a case with Acronis Support Team and let us know if you need any further asistance.