Error después de actualizar Acronis 12.5 a Acronis 15
Dml::AsyncServer::State::JobPoolThe path 'C:\ProgramData\Acronis\AMS\AccessVault\profiles\32E95E91-39F4-6053-9CE4-0DA7E86C8B81\70FFB0E5-5EAD-705A-50F6-6433264F96FD\meta' does not exist.Error code 17120
TROUBLESHOOTVerify that the path 'C:\ProgramData\Acronis\AMS\AccessVault\profiles\32E95E91-39F4-6053-9CE4-0DA7E86C8B81\70FFB0E5-5EAD-705A-50F6-6433264F96FD\meta' exists and is accessible.
The path 'C:\ProgramData\Acronis\AMS\AccessVault\profiles\32E95E91-39F4-6053-9CE4-0DA7E86C8B81\70FFB0E5-5EAD-705A-50F6-6433264F96FD\meta' does not exist.
DATE AND TIMEFeb 03, 2022, 03:25:39 PM
CODE17120
MODULE249
MESSAGEDml::AsyncServer::State::JobPool
Additional info:------------------------
Error code: 4
Module: 249
LineInfo: 0x20F14F64DE1ECCAB
Fields: {"$module":"management_server_vsa64_28503"}
Message: Dml::AsyncServer::State::JobPool
------------------------
Error code: 30
Module: 627
LineInfo: 0x53CBDF900173A0EA
Fields: {"$module":"access_manager_vsa64_28503"}
Message: Cannot load access information from the user profile with ID '32E95E91-39F4-6053-9CE4-0DA7E86C8B81', entry ID: '70FFB0E5-5EAD-705A-50F6-6433264F96FD'.
------------------------
Error code: 11
Module: 606
LineInfo: 0x2A0CF3E48ECE3369
Fields: {"$module":"access_manager_vsa64_28503","path":"C:\\ProgramData\\Acronis\\AMS\\AccessVault\\profiles\\32E95E91-39F4-6053-9CE4-0DA7E86C8B81\\70FFB0E5-5EAD-705A-50F6-6433264F96FD\\meta"}
Message: Cannot open file.
------------------------
Error code: 17
Module: 4
LineInfo: 0xF35F747B3B21F916
Fields: {"$module":"access_manager_vsa64_28503","function":"OpenFileW","path":"\\\\?\\C:\\ProgramData\\Acronis\\AMS\\AccessVault\\profiles\\32E95E91-39F4-6053-9CE4-0DA7E86C8B81\\70FFB0E5-5EAD-705A-50F6-6433264F96FD\\meta"}
Message: The specified file does not exist.
------------------------
Error code:
LineInfo: 0xBD28FDBD64EDB8F8
Fields: {"$module":"access_manager_vsa64_28503","code":"2147942402"}
Message: The system cannot find the file specified

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Hi,
This folder cannot be deleted. I changed the ownership to try again but same result.
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Yassine T wrote:Hi,
This folder cannot be deleted. I changed the ownership to try again but same result.
Hello Yassine. Welcome to the forum!
The solution applied above may not work in your case.
Possible causes are:
- the missing volume was deleted manually or by a deletion script
- the backup is located on storage that is not available at the scheduled backup time
- Issues in the disk
- The file is open or being locked by another process.
Please check this KB's and apply the solutions:
https://kb.acronis.com/content/62640
https://kb.acronis.com/content/65553
( I would advise you also to run a CHKDSK https://learn.microsoft.com/en-us/windows-server/administration/windows… / If the location is a NAS, please reboot the NAS )
Let us know if that resolved the issue.
If the issue persists, please provide us a detailed description of it and the entire error code.
Thanks in advance!
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Hi Jose,
the error appears only when I click on details button in device level. the plans are running OK except time to time it gives "cannot resolve ip address" error.
Best regards,
Yassine
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Yassine T wrote:Hi Jose,
the error appears only when I click on details button in device level. the plans are running OK except time to time it gives "cannot resolve ip address" error.
Best regards,
Yassine
Hello!
That error is different from this thread.
I would advise you to check the network connections with this tool: https://kb.acronis.com/content/47678
Either check if the machine has stable bandwidth.
If the issue persists, I suggest you to raise a ticket with our support so we can help you to troubleshoot the issue: https://kb.acronis.com/content/8153
Thanks!
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Jose Pedro Magalhaes wrote:Yassine T wrote:Hi Jose,
the error appears only when I click on details button in device level. the plans are running OK except time to time it gives "cannot resolve ip address" error.
Best regards,
Yassine
Hello!
That error is different from this thread.
I would advise you to check the network connections with this tool: https://kb.acronis.com/content/47678
Either check if the machine has stable bandwidth.
If the issue persists, I suggest you to raise a ticket with our support so we can help you to troubleshoot the issue: https://kb.acronis.com/content/8153
Thanks!
Hi Jose,
But I have also the same error mentioned above.
please see the error:
{"troubleshoot":null,"effect":"Dml::AsyncServer::State::JobPool","serCode":"0x00F90004+0x0273001E+0x025E0007+0x003B0001","date":"2023-04-27T15:10:54.927402+00:00","context":{"effect_str":"Dml::AsyncServer::State::JobPool","operation":"unknown","cause_str":"Failed to parse XML.","_internal":"0:0:-1"},"origin":{"fields":{"$module":"management_server_vsa64_27009"},"suberror":{"fields":{"$module":"access_manager_vsa64_27009"},"suberror":{"fields":{"path":"C:\\ProgramData\\Acronis\\AMS\\AccessVault\\profiles\\32E95E91-39F4-6053-9CE4-0DA7E86C8B81\\C8D6CE54-9CD0-AA03-0CAC-927CF01FF18F\\meta","$module":"access_manager_vsa64_27009"},"suberror":{"fields":{"$module":"access_manager_vsa64_27009","column":"1","line":"1"},"suberror":null,"module":59,"linetag":"00x7B9BA385AFA6412C","code":7,"text":"Cannot load XML file."},"module":627,"linetag":"0x53CBDF900173A0EA","code":30,"text":"Cannot load access information from the user profile with ID '32E95E91-39F4-6053-9CE4-0DA7E86C8B81', entry ID: 'C8D6CE54-9CD0-AA03-0CAC-927CF01FF18F'."},"module":249,"linetag":"0x20F14F64DE1ECCAB","code":4,"text":"Dml::AsyncServer::State::JobPool"},"reason":"internalError","cause":"Failed to parse XML."}
Thank you
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Yassine T wrote:Jose Pedro Magalhaes wrote:Yassine T wrote:Hi Jose,
the error appears only when I click on details button in device level. the plans are running OK except time to time it gives "cannot resolve ip address" error.
Best regards,
Yassine
Hello!
That error is different from this thread.
I would advise you to check the network connections with this tool: https://kb.acronis.com/content/47678
Either check if the machine has stable bandwidth.
If the issue persists, I suggest you to raise a ticket with our support so we can help you to troubleshoot the issue: https://kb.acronis.com/content/8153
Thanks!
Hi Jose,
But I have also the same error mentioned above.
please see the error:
{"troubleshoot":null,"effect":"Dml::AsyncServer::State::JobPool","serCode":"0x00F90004+0x0273001E+0x025E0007+0x003B0001","date":"2023-04-27T15:10:54.927402+00:00","context":{"effect_str":"Dml::AsyncServer::State::JobPool","operation":"unknown","cause_str":"Failed to parse XML.","_internal":"0:0:-1"},"origin":{"fields":{"$module":"management_server_vsa64_27009"},"suberror":{"fields":{"$module":"access_manager_vsa64_27009"},"suberror":{"fields":{"path":"C:\\ProgramData\\Acronis\\AMS\\AccessVault\\profiles\\32E95E91-39F4-6053-9CE4-0DA7E86C8B81\\C8D6CE54-9CD0-AA03-0CAC-927CF01FF18F\\meta","$module":"access_manager_vsa64_27009"},"suberror":{"fields":{"$module":"access_manager_vsa64_27009","column":"1","line":"1"},"suberror":null,"module":59,"linetag":"00x7B9BA385AFA6412C","code":7,"text":"Cannot load XML file."},"module":627,"linetag":"0x53CBDF900173A0EA","code":30,"text":"Cannot load access information from the user profile with ID '32E95E91-39F4-6053-9CE4-0DA7E86C8B81', entry ID: 'C8D6CE54-9CD0-AA03-0CAC-927CF01FF18F'."},"module":249,"linetag":"0x20F14F64DE1ECCAB","code":4,"text":"Dml::AsyncServer::State::JobPool"},"reason":"internalError","cause":"Failed to parse XML."}
Thank you
Hello.
Please clarify the following:
- Did you moved from the version 12.5 to 15? Because is this just referring to that specific situation and the agent they use it's not the same as yours from what I can see in the logs.
I would suggest you the following:
- Please reboot the machine or the host if this is for virtual machines.
- Check for updates and update product.
- If the issue persists after I would suggest to clean up the installation and re-install the product or to contact our support as I mentioned above because this would require an investigation.
Let me know if any of those solutions helped.
Thanks!
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Hi Jose,
this is happened when upgrading from 11.7 to 12 to 15.
Best regards,
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Yassine T wrote:Hi Jose,
this is happened when upgrading from 11.7 to 12 to 15.
Best regards.
I would advise you to raise a ticket with our support because if you tried all the steps above including re-installing the software and the issue persists, this needs to investigated. Please check: https://kb.acronis.com/content/8153
Let me know if you have any questions.
Thanks!
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