Escalating case
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About a three weeks ago, I opened a ticket.
I have even managed to schedule a phone meeting after two weeks, but no one call.
A part of three mails apologizing, no help so fare.
This is an urgent case, and I have to say I'm really disappointed of Acronis business support, since it's not reliable.
(Not the first time).
How can I escalate it or get someone to resolve my issue?

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So far - nothing.
Please inform me how can I escalate it or get someone to resolve my issue?
Thanks.
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Hello Yaron,
I've checked the status of your open ticket - it's been escalated to the higher level and assigned to one of our expert engineers. We're really sorry that you've encountered such issues with the software, our team will do best to solve your ticket as soon as possible.
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