Help me understand how to connect remote home computers to my management console.

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I have a management console set up on a local domain workstation in my office.  I can add devices on my LAN subnet from the console.  I manually installed agents on the domain workstations in our remote office, and the management console was able to register those devices. Both offices have SonicWall firewalls using a VPN tunnel.

My problem is when I add an agent to a remote non-domain computer (like my laptop attached to my home network.)  I've read the KB articles and remain confused about firewall ports and and how to tell the agent where the console is.

KB 1711 says: "To let Acronis products operate properly in the network, you need to open specific ports in Firewall settings."  What firewall?  The ones on the local machines?  The routers in the home offices (that seems impossible to administer.)  The domain LAN firewall?  The SonicWall is set to allow unrestricted LAN>LAN traffic, and Acronis is a trusted app on my local machine (the console.)

KB 59828 says to open a command prompt on the remote agent machine and run the register tool.  Fine, but then I need to register_agent.exe -o register -a <management server address>

What is the management server address?  Is it my public IP?  I have NAT set up to point to my console's IP address.  I tried using a FQDN host name, but that didn't work.  Do I need to open WAN>LAN ports on the firewall my console sits behind?  What about LAN>WAN?  Same ports?  And should I make sure my console workstation has a static IP?

KB 1711 says: 

  • TCP ports 5905, 7780, 7755, 7756, 7765, 9852, 9860, 9862, 9876, 9877 for communication between components.

Are these the ports I need open so the management console can 'talk' to the remote agent on non-domain computers running the agent, and vice versa?

Sorry, but the KB's seem pretty vague to me.

Tue, 06/22/2021 - 13:07
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Hello eracer!

My problem is when I add an agent to a remote non-domain computer (like my laptop attached to my home network.)

What is the exact issue/error message you receive at this step?

KB 1711 says: "To let Acronis products operate properly in the network, you need to open specific ports in Firewall settings."  What firewall?  The ones on the local machines?

The required ports should be opened on each node on the route between the Agent machine and the Acronis Management Server.

You can make sure if all required ports are open with Cloud Connection Verification Tool. If the tool reports that a required port is closed, open this port.

There is a special detailed manual with security settings for Acronis software. Please refer to chapter 3.2 Ports https://dl.acronis.com/u/pdf/AcronisCyberProtect_15_Security_hardening_guide.pdf

What is the management server address?  Is it my public IP? 

Actually, it could be any address that makes your Management Server accessible for remote components. The main port that opens access to Management Server is 9877 unless the other is not specified during its installation.

Wed, 06/23/2021 - 06:44
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