High CPU on Centos Appliance

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Hi All,

I'm running the Centos Appliance (latest update) of Acronis Cyber Protect on VMware 6.7.

It's only licensed for backups and replication, as it was upgraded from Acronis Cyber Backup a while back.

Everything is generally working as expected.

For the last 3 weeks we have a process running at 100% cpu for an hour usually at night (1am to 2am), but has recently started to do it during the day. I have capped the CPU limit at 2000 MHz in VMware to limit the impact on other systems.

The process is :

/usr/lib/Acronis/AtpSoftwareInventory/software-inventory

I have raised this with Acronis support, however in the mean time...

Has anyone else seen this ?

Could it be possible to disable this process until support have a solution (that doesn't involve a complete redeployment) ?

From our Acronis Web console, we don't have a 'Protection' menu item. I guess because we're not licensed for that feature, so I can't disable or configure software inventory scanning from any Web User Interface.

Any insights would be helpful.

Regards

 

Wed, 11/15/2023 - 14:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 1727

Hello!

In fact, that needs to be investigated because if you don't have that feature in your license but it's active under the services and consuming CPU, something is wrong. In fact, that service isn't related to the backup process.

In CentOS, you can use the systemctl command to manage services. To stop or "kill" a service, you would use the following command:

sudo systemctl stop serviceName

Replace "serviceName" with the actual name of the service you want to stop.

Meanwhile, I have updated the ticket, and you can expect a reply from our support as soon as possible.

Best regards.

Wed, 11/15/2023 - 14:29
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