How to create a system image?
Long time Backup Exec admin but completely new to Acronis world.
I have been messing around in the Cloud Portal and figured out how to create/run backups and do file and machine level backups so long as the machine's agent is online
If a machine/agent is offline, how do I recover/restore it to a point prior to a failure. For those old enough, a situation similar to using the old Norton Ghost products. I want to take a snapshot/system image at any point in time and be able to use it to restore a server to that exact condition.
I've read that Acronis had "True Image"; is that feature (or the equivalent) a part the Cyber Protect product?
I've been looking and looking so any help is highly appreciated.


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Hello Vince.
Welcome to the forum!
If the machine is offline and you want to recover in there the backup you need to create a Bootable media as mentioned by Peter.
Please refer to the following documentation:
https://www.acronis.com/en-us/support/documentation/AcronisCyberProtect…
https://kb.acronis.com/content/60140
Feel free to contact if you have any questions.
Thanks in advance!
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Thanks 4 both your replies.
CDP is enabled.
I did create bootable media but when I try to connect to cloud server, I get registration errors even though the target server has def. been registered.
Not sure if this matters; I am currently using just trial version and there is no Acronis management server installed anywhere in my infrastructure. Was hoping to solely use cloud panel for all management and recovery.
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Vince wrote:Thanks 4 both your replies.
CDP is enabled.
I did create bootable media but when I try to connect to cloud server, I get registration errors even though the target server has def. been registered.
Not sure if this matters; I am currently using just trial version and there is no Acronis management server installed anywhere in my infrastructure. Was hoping to solely use cloud panel for all management and recovery.
Hello Vince!
I have raised a ticket with our support. The reference is 06010536 .
You can expect a reply as soon as possible.
Thanks.
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@Jose
Thanks, appreciate it.
And I get the same error whether I use a pre-generated reg. code or try logging in. Either way, it will stay in the 'connecting' phase for quite a while before throwing the error.
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Vince wrote:@Jose
Thanks, appreciate it.
And I get the same error whether I use a pre-generated reg. code or try logging in. Either way, it will stay in the 'connecting' phase for quite a while before throwing the error.
Hello!
Our support sent you an email in order to schedule a remote session.
Please accept the invitation and reply to the email so our engineer can be aware.
Thanks in advance!
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@Jose
After last week's remote session w/ Acronis Tech, I am set now. I was not setting the network up properly.
Even after network configured properly, it would not show any data in Cloud Storage. He installed some tool on my laptop that allowed me to create an ISO from it rather than the cloud. After this, I could then see all the backups that had been run and was able to complete a 'system restore' properly. I ran through the process using various restore points and all worked just fine.
Thanks for your time and getting me in touch w/ support.
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Vince wrote:@Jose
After last week's remote session w/ Acronis Tech, I am set now. I was not setting the network up properly.
Even after network configured properly, it would not show any data in Cloud Storage. He installed some tool on my laptop that allowed me to create an ISO from it rather than the cloud. After this, I could then see all the backups that had been run and was able to complete a 'system restore' properly. I ran through the process using various restore points and all worked just fine.
Thanks for your time and getting me in touch w/ support.
Hi Vince, thank you for taking the time to share the outcome here! Good to know about the positive results!
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