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Internal Server Error 100011

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Hello together,

i have two installations, where i get an internal server error 100011, when i try to send a test message from within the e-mail server configuration.

I checked the smtp credentials, they are valid.

One System is using Acroniy Cyber Backup 15 Standard. The other one is using Acronis Cyber Protect Backup 12.5.

Any idea where to hunt for the error? I couldn't find something similar within the kb. There are some mentions of the error with linux systems, but not when trying to send a test message.

Big thanks to anyone who can help to get to the source of this problem.

Have a nice day all :)

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Error_2.png 15.99 KB
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Dear Service Technik,
Sorry for the delay in response.
In order to help you, we would suggest checking this article: Acronis Products: Validating SMTP Server Settings for E-Mail Notifications | Knowledge Base