This may indicate a problem with this package. The error code is 26352

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 1

Hello,
I am trying to install the backup agent on my Windows 2012 R2 server, however, I have this problem that it does not allow me to finish the installation.

 

 

 

Mon, 10/05/2020 - 19:01
1 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 1

backupclient64.msi:

...

Property(S): __REMOVE_REGISTRY_1B816383806589DA0D3607C98846757D65_State = absent
Property(S): __REMOVE_REGISTRY_3FEBFC41362F2B1E9934DD1EE659C66165_State = absent
Property(S): __REMOVE_REGISTRY_42A8552F169AA32E85D0C3C07E1F591165_State = absent
Property(S): __downlevel_payload.30729.4148.Microsoft_VC90_CRT_x64.QFE.DD7E30AD_4555_3131_8F48_1849E9DBC22965_State = absent
Property(S): __downlevel_manifest.30729.4148.Microsoft_VC90_CRT_x64.QFE.DD7E30AD_4555_3131_8F48_1849E9DBC22965_State = absent
Property(S): __downlevel_manifest.30729.4148.policy_9_0_Microsoft_VC90_CRT_x64.QFE.F88F7F82_F6E0_309C_981C_800644564D2465_State = absent
Property(S): MSICOLLECTSHORTCUTSDONE = 1
Property(S): SOURCEDIR = C:\Users\kamizama\AppData\Local\Temp\10249829-A7E4-4164-BF17-B25E47FCE2FD\
Property(S): SourcedirProduct = {A1D95148-2362-4797-92D7-0BCB68FDC334}
Property(S): NoOp_{207FBBAE-7055-4E9C-A5F9-753EB99F988F} = TRUE
Property(S): NoOp_{2F565E20-7D48-4A70-A5C9-B2885C22E43D} = TRUE
Property(S): NoOp_{64035E7B-4C8A-40A0-BD84-6F855AA46E8D} = TRUE
Property(S): ProductToBeRegistered = 1
MSI (s) (D4:84) [19:50:43:905]: Note: 1: 1708 
MSI (s) (D4:84) [19:50:43:905]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (D4:84) [19:50:43:905]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (D4:84) [19:50:43:905]: Product: Cyber Protect Agent -- Installation failed.

MSI (s) (D4:84) [19:50:43:905]: Windows Installer installed the product. Product Name: Cyber Protect Agent. Product Version: 15.0.24476. Product Language: 0. Manufacturer: Acronis. Installation success or error status: 1603.

MSI (s) (D4:84) [19:50:43:918]: Deferring clean up of packages/files, if any exist
MSI (s) (D4:84) [19:50:43:918]: MainEngineThread is returning 1603
MSI (s) (D4:7C) [19:50:43:918]: No System Restore sequence number for this installation.
=== Logging stopped: 02/10/2020  19:50:43 ===
MSI (s) (D4:7C) [19:50:43:923]: User policy value 'DisableRollback' is 0
MSI (s) (D4:7C) [19:50:43:923]: Machine policy value 'DisableRollback' is 0
MSI (s) (D4:7C) [19:50:43:923]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D4:7C) [19:50:43:923]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (D4:7C) [19:50:43:923]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (D4:7C) [19:50:43:923]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (D4:7C) [19:50:43:925]: Destroying RemoteAPI object.
MSI (s) (D4:50) [19:50:43:925]: Custom Action Manager thread ending.
MSI (c) (D4:70) [19:50:43:927]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (D4:70) [19:50:43:928]: MainEngineThread is returning 1603
=== Verbose logging stopped: 02/10/2020  19:50:43 ===

 

bootstrapper:

..

2020-10-02T19:47:16:229-05:00 resolved white labeling: '1'.
2020-10-02T19:47:16:229-05:00 Operation 'ResolveWhiteLabelingOperation' has been successfully completed.
2020-10-02T19:47:16:229-05:00 Operation 'ResolveRegistrationOperation' has started.
2020-10-02T19:47:16:229-05:00 mode: 'device-flow'.
2020-10-02T19:47:16:229-05:00 Operation 'ResolveRegistrationOperation' has been successfully completed.
2020-10-02T19:47:16:229-05:00 Operation 'ResolveRegistrationAddressOperation' has started.
2020-10-02T19:47:16:229-05:00 Operation 'ResolveRegistrationAddressOperation' has been successfully completed.
2020-10-02T19:47:16:230-05:00 Operation 'CheckCloudRegistrationOperation' has started.
2020-10-02T19:47:16:230-05:00 mode: 'device-flow'.
2020-10-02T19:47:16:232-05:00 any registerable component will be installed: '1'.
2020-10-02T19:47:16:232-05:00 address: 'https://us-cloud.acronis.com'.
2020-10-02T19:47:16:232-05:00 host: 'https://us-cloud.acronis.com/bc', port: '443'.
2020-10-02T19:47:16:870-05:00 Validation error:
'Success'
2020-10-02T19:47:16:870-05:00 Operation 'CheckCloudRegistrationOperation' has been successfully completed.
2020-10-02T19:47:16:870-05:00 Operation 'UpdateDiskUsageOperation' has started.
2020-10-02T19:47:20:281-05:00 Operation 'UpdateDiskUsageOperation' has been successfully completed.
2020-10-02T19:47:20:282-05:00 Operation 'CheckInstallationOptionsOperation' has started.
2020-10-02T19:47:20:293-05:00 Operation 'CheckInstallationOptionsOperation' has been successfully completed.
2020-10-02T19:48:18:936-05:00 Operation 'PrepareInstallationFilesOperation' has started.
2020-10-02T19:48:18:937-05:00 source: 'https://dl.managed-protection.com/u/baas/4.0/15.0.24476/multi/x64/windo…', destination: 'C:\Users\kamizama\AppData\Local\Temp\10249829-A7E4-4164-BF17-B25E47FCE2FD\', verify certificates: '1', attempts number: 1.
2020-10-02T19:48:21:828-05:00 total files number: '19'.
2020-10-02T19:48:21:828-05:00 total files size: '510500537'.
2020-10-02T19:48:21:828-05:00 file: 'BackupClient64.msi'.
2020-10-02T19:48:25:719-05:00 file: 'bc6413.cab'.
2020-10-02T19:48:26:534-05:00 file: 'bc6414.cab'.
2020-10-02T19:48:26:749-05:00 file: 'bc6415.cab'.
2020-10-02T19:48:27:322-05:00 file: 'bc6416.cab'.
2020-10-02T19:48:27:567-05:00 file: 'bc6417.cab'.
2020-10-02T19:48:27:802-05:00 file: 'bc6419.cab'.
2020-10-02T19:48:28:030-05:00 file: 'bc6420.cab'.
2020-10-02T19:48:28:982-05:00 file: 'bc6421.cab'.
2020-10-02T19:48:29:196-05:00 file: 'bc6425.cab'.
2020-10-02T19:48:50:230-05:00 file: 'bc6426.cab'.
2020-10-02T19:48:51:204-05:00 file: 'bc6427.cab'.
2020-10-02T19:48:54:365-05:00 file: 'bc6428.cab'.
2020-10-02T19:48:56:032-05:00 file: 'bc6430.cab'.
2020-10-02T19:49:13:283-05:00 file: 'bc6432.cab'.
2020-10-02T19:49:21:552-05:00 file: 'bc6433.cab'.
2020-10-02T19:49:22:488-05:00 file: 'bc646.cab'.
2020-10-02T19:49:22:639-05:00 file: 'bc647.cab'.
2020-10-02T19:49:23:160-05:00 file: 'bc648.cab'.
2020-10-02T19:49:23:392-05:00 Operation 'PrepareInstallationFilesOperation' has been successfully completed.
2020-10-02T19:49:23:393-05:00 count of prerequisites: '0'.
2020-10-02T19:49:23:393-05:00 Operation 'ResolveProductLanguageOperation' has started.
2020-10-02T19:49:23:393-05:00 resolved product language: 'en'.
2020-10-02T19:49:23:393-05:00 Operation 'ResolveProductLanguageOperation' has been successfully completed.
2020-10-02T19:49:23:398-05:00 Operation 'InstallMsiOperation' has started.
2020-10-02T19:49:23:398-05:00 package: 'BackupClient64.msi'.
2020-10-02T19:49:23:398-05:00 package path: 'C:\Users\kamizama\AppData\Local\Temp\10249829-A7E4-4164-BF17-B25E47FCE2FD\BackupClient64.msi'.
2020-10-02T19:49:23:419-05:00 installation mode: 'Installing'.
2020-10-02T19:49:23:419-05:00 log file path: 'C:\ProgramData\Acronis\InstallationLogs\2020-10-02-19-47-04\BackupClient64.msi.log'.
2020-10-02T19:49:23:419-05:00 Generating properties...
2020-10-02T19:49:23:419-05:00 generator: 'DELETE_ALL_SETTINGS'.
2020-10-02T19:49:23:434-05:00 generator: 'ESX'.
2020-10-02T19:49:23:435-05:00 generator: 'EXTERNAL_UI'.
2020-10-02T19:49:23:435-05:00 name: 'ENABLE_COMMON_ERRORS', value: '1'.
2020-10-02T19:49:23:435-05:00 generator: 'FEATURES'.
2020-10-02T19:49:23:444-05:00 name: 'ADDLOCAL', value: 'MmsMspComponents,ActiveProtection,BackupAndRecoveryAgent,CommandLineTool,TotalProtection,TrayMonitor'.
2020-10-02T19:49:23:444-05:00 generator: 'HTTP_PROXY'.
2020-10-02T19:49:23:444-05:00 name: 'HTTP_PROXY_DISABLED', value: '1'.
2020-10-02T19:49:23:444-05:00 generator: 'LANGUAGE'.
2020-10-02T19:49:23:444-05:00 name: 'CURRENT_LANGUAGE', value: 'en'.
2020-10-02T19:49:23:444-05:00 generator: 'REGISTRATION'.
2020-10-02T19:49:23:444-05:00 generator: 'SCAN_AGENT'.
2020-10-02T19:49:23:444-05:00 generator: 'SCRIPT_REGISTRATION'.
2020-10-02T19:49:23:444-05:00 generator: 'SUPPRESS_REBOOT'.
2020-10-02T19:49:23:444-05:00 name: 'REBOOT', value: 'ReallySuppress'.
2020-10-02T19:49:23:444-05:00 generator: 'TARGET_DIR'.
2020-10-02T19:49:23:459-05:00 name: 'TARGETDIR', value: 'C:\Program Files\BackupClient'.
2020-10-02T19:49:23:459-05:00 generator: 'WHITE_LABELING'.
2020-10-02T19:49:23:459-05:00 name: 'WHITE_LABELING', value: '1'.
2020-10-02T19:49:23:459-05:00 generator: 'WIN_SERVICE'.
2020-10-02T19:49:23:461-05:00 name: 'MMS_USE_SYSTEM_ACCOUNT', value: '1'.
2020-10-02T19:49:23:461-05:00 Running msi...
2020-10-02T19:50:43:930-05:00 result: '1603'.
2020-10-02T19:50:43:930-05:00 Operation 'InstallMsiOperation' failed with error:
Error 0x627536: Failed to install the BackupClient64.msi. Result code is '1603'.
| line: 0x149cf7058bdb1dce
| file: d:\471\enterprise\installer\applications\common\logic\installer\installation_result_handlers\msi_installation_result_handler.cpp:40
| function: BaasInstaller::MsiInstallationResultHandler::OnOperationFinished
| $module: baas_web_installer_vs_s_24476.
2020-10-02T19:50:43:943-05:00 Error 0x627536: Failed to install the BackupClient64.msi. Result code is '1603'.
| line: 0x149cf7058bdb1dce
| file: d:\471\enterprise\installer\applications\common\logic\installer\installation_result_handlers\msi_installation_result_handler.cpp:40
| function: BaasInstaller::MsiInstallationResultHandler::OnOperationFinished
| $module: baas_web_installer_vs_s_24476
 

 

Mon, 10/05/2020 - 19:03
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hi!
Thank you for your posting! I'd start the troubleshooting with the article https://kb.acronis.com/content/59045 Please let us know, if the article was helpful. 

Tue, 10/06/2020 - 21:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092
christian wrote:

same issue on wserver 2012 r2 standard

Hi! Have you already tried applying the solution from the article https://kb.acronis.com/content/59045? 

Tue, 11/02/2021 - 20:38
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

yea i did, that kb did not really help me at all.

This was the issue and solution:

Installation has failed with in the logs:
AddMachineCertificate:  Deleting certificate that begin with friendly name: GoDaddy root certificate certificate_wixCert_
AddMachineCertificate:  Adding certificate: GoDaddy root certificate certificate_wixCert_1
MSI (s) (D0!54) [18:23:51:573]: Note: 1: 2205 2:  3: Error
MSI (s) (D0!54) [18:23:51:573]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 26352
AddMachineCertificate:  Error 0x80070005: Failed to add certificate to the store.

After removing GoDaddy root certificate agent was installed successfully.

 

Regards,

Wed, 11/03/2021 - 00:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Christian,

thank you for posting on Acronis forums!

This issue occurs when Backup Client attempts to install public Root-CAs to system Trusted Root Certificate storage, and fails because a certificate without a friendly name is present.

The workaround is to temporarily export affected certificates that do not have a Friendly name (certification store) and rerun installation. These certificates will be added back after reboot.

Thu, 11/11/2021 - 17:44
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