The server refused connection

Thread needs solution
system_account
Regular Poster
Posts: 198
Comments: 120

Hi, after upgrade Acronis form 12.5 to 15.0.27009 more than half plans stop working and have a lot of this kind error (below). Do anyone know what have I supposed to do to fix this issue?

Additional info:
------------------------
Error code: 20250646
Fields: {"$module":"service_process_vsa64_27009","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 20250646
Fields: {"$module":"gtob_backup_command_addon_vsa64_27009","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 7503931
Fields: {"$module":"disk_bundle_vsa64_27009"}
Message: Backup of virtual machines has failed.
------------------------
Error code: 7503950
Fields: {"$module":"disk_bundle_vsa64_27009"}
Message: Not all virtual machines have been backed up.
------------------------
Error code: 7503949
Fields: {"$module":"disk_bundle_vsa64_27009"}
Message: Failed to back up virtual machine 'xxx-TMS-NAV'.
------------------------
Error code: 7503890
Fields: {"$module":"disk_bundle_vsa64_27009"}
Message: Failed to prepare for backup.
------------------------
Error code: 21561347
Fields: {"$module":"disk_bundle_vsa64_27009"}
Message: Backup has failed.
------------------------
Error code: 66596
Fields: {"$module":"disk_bundle_vsa64_27009"}
------------------------
Error code: 9764877
Fields: {"$module":"disk_bundle_vsa64_27009"}
Message: Failed to perform the requested operation.
------------------------
Error code: 7503875
Fields: {"$module":"disk_bundle_vsa64_27009"}
Message: Failed to prepare for backup.
------------------------
Error code: 5439582
Fields: {"$module":"esx_srv_vsa64_27009"}
Message: Failed to open virtual disk file '[xxxx1] xxx-TMS-NAV/xxx-TMS-NAV-000002.vmdk'.
------------------------
Error code: 14009
Fields: {"$module":"esx_srv_vsa64_27009"}
Message: The server refused connection
------------------------

 

Wed, 06/16/2021 - 15:53
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Tomasz,

Welcome to Acronis forums!

Sorry for the delayed response. The connection between host and affected VMs is lost. We recommend that you re-install Virtual Appliance (Agent for VMware) on the ESXi host.

Mon, 06/21/2021 - 08:43
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

Hello, I have the same problem but is a new Acronis installation.

I explain the stage:
It's an Acronis Cyber Protect 15 Backup Advanced Virtual Host installation.
Acronis console is installed in a virtual machine Windows server 2016 standard, in a workgroup.
Acronis Cyber Protect has been installed with default services accounts.
It has been deployed VMWare Appliance in one host ESXi.
Appliance Configuration has the credentials for the vcenter administrator account, the credentials for the Acronis Management Server and TCPIP Configuration.
Apparently Communication between the AMS & the Appliance seems to work fine as all the ESXi hosts and VMs appear in Acronis console.
Ports 443 and 902 has been opened between VMware Appliance and VMware VCenter.
iSCSI NAS Storage has been configured in VCenter as datastore, and set in Acronis Virtual Machine as another hard disk (secondary local drive in ms explorer).
I have created two protection copy plans (destiny \\acronis_vm\secondary_drive with Acronis VM credentials) and when running the plan, the backup failed.

I do not see any blocked traffic in the firewall.

Can you give any idea?

Reinstaling the you re-install Virtual Appliance (Agent for VMware) on the ESXi host is the solution?

Thank you and regards

MESSAGE

The server refused connection

Additional info:

------------------------
Error code: 20250646
Fields: {"$module":"mms_bundle_glxa64_28035","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'Plan de prueba'
------------------------
Error code: 20250646
Fields: {"$module":"mms_bundle_glxa64_28035","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'Plan de prueba'
------------------------
Error code: 20119593
Fields: {"$module":"mms_bundle_glxa64_28035"}
Message: Failed to execute the command.
------------------------
Error code: 20250677
Fields: {"$module":"mms_bundle_glxa64_28035","FailCount":2}
Message: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 20250646
Fields: {"$module":"service_process_glxa64_28035","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 20250646
Fields: {"$module":"gtob_backup_command_addon_glxa64_28035","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 7503931
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Backup of virtual machines has failed.
------------------------
Error code: 7503950
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Not all virtual machines have been backed up.
------------------------
Error code: 7503949
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Failed to back up virtual machine 'nmaad01-PRUEBASPARCHEO'.
------------------------
Error code: 7503890
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Failed to prepare for backup.
------------------------
Error code: 21561347
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Backup has failed.
------------------------
Error code: 66596
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
------------------------
Error code: 9764877
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Failed to perform the requested operation.
------------------------
Error code: 7503875
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Failed to prepare for backup.
------------------------
Error code: 5439582
Fields: {"$module":"esx_srv_glxa64_28035"}
Message: Failed to open virtual disk file '[genvm01-Vol] nmaad01/nmaad01-000002.vmdk'.
------------------------
Error code: 14009
Fields: {"$module":"esx_srv_glxa64_28035"}
Message: The server refused connection
------------------------

 

MESSAGE

You do not have access rights to this file

Additional info:

------------------------
Error code: 20250646
Fields: {"$module":"mms_bundle_glxa64_28035","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'Prueba 2'
------------------------
Error code: 20250646
Fields: {"$module":"mms_bundle_glxa64_28035","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'Prueba 2'
------------------------
Error code: 20119593
Fields: {"$module":"mms_bundle_glxa64_28035"}
Message: Failed to execute the command.
------------------------
Error code: 20250677
Fields: {"$module":"mms_bundle_glxa64_28035","FailCount":2}
Message: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 20250646
Fields: {"$module":"service_process_glxa64_28035","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 20250646
Fields: {"$module":"gtob_backup_command_addon_glxa64_28035","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 7503931
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Backup of virtual machines has failed.
------------------------
Error code: 7503950
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Not all virtual machines have been backed up.
------------------------
Error code: 7503949
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Failed to back up virtual machine 'TEST_ALMACENAMIENTO2'.
------------------------
Error code: 7503890
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Failed to prepare for backup.
------------------------
Error code: 21561347
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Backup has failed.
------------------------
Error code: 66596
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
------------------------
Error code: 9764877
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Failed to perform the requested operation.
------------------------
Error code: 7503875
Fields: {"$module":"disk_bundle_tape_off_glxa64_28035"}
Message: Failed to prepare for backup.
------------------------
Error code: 5439582
Fields: {"$module":"esx_srv_glxa64_28035"}
Message: Failed to open virtual disk file '[datastore1] TEST_ALMACENAMIENTO2/TEST_ALMACENAMIENTO2.vmdk'.
------------------------
Error code: 13
Fields: {"$module":"esx_srv_glxa64_28035"}
Message: You do not have access rights to this file

 

Tue, 11/23/2021 - 09:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Jose Carballido!

Your question is answered in the neighbor forum thread https://forum.acronis.com/forum/acronis-cyber-protect-15-forum/vmware-virtual-appliance-backup-plan-failed

Please check whether \\acronis_vm is accessible from the AMS machine at the moment of protection plan creation.

 

 

Tue, 11/30/2021 - 08:09
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.