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Tape Drives showing OFFLINE

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Regular Poster
Posts: 198
Comments: 120

Hello

@Ekaterina  @acronissupport

I'm Using Acronis 15 , yesterday I connected Tape-Library TL1000 in my Management Server 

in Setting->Tape Management->Tape Pools ->Acronis   Tapes drives are showing offline 

 

Posting the Screenshot below..

image 872

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Posts: 250
Comments: 7092

Hi Md Zaid,

thank you for your posting! Did you perform the tape inventory after attaching the device? Please refer to https://www.acronis.com/en-us/support/documentation/AcronisCyberProtect…

Regular Poster
Posts: 198
Comments: 120

@Ekaterina 

Hello Ekaterina thank you for solution,

Yes I did the inventory one by one its going on , but Drive-4 is Stucked in head of tape-library .

& now all the drives moved to Tape Pools->Acronis as you can see in previous screenshot.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hi Md Zaid,

sorry for the delayed response! If the issue still persists, I'd suggest trying the following steps:

1. Check out the troubleshooting steps from 45442: Acronis Cyber Backup Advanced: Troubleshooting Tape Detection Issues

2. If you are using Acronis Storage Node (ASN) and the tape device is connected to ASN, make sure the Acronis Storage Node service is up and running

If the issue is still not resolved, it's worth opening a support ticket for the more in-depth investigation.