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Tape getting ejected during the Backup at 50 GB and Interaction required error

Thread needs solution

HI team,

 

We are using Acronis cyber backup advanced 15.0 for our Tape backup.

The issue is the backup gets stuck after backing up 50 GB and gives interaction required error.

"Cannot find a free media in pool" . The tape is getting ejected automatically once it reaches 50 GB or 55 GB.

We are using LTO 7 tapes with 6TB native capacity. and we are backing up a server with 300 GB. we tried with different servers and same issue occurs.

Note: The tape we are using is erased tape and we move to free tape pool before backup.

 

Anyone have this issue please help

 

Thanks

Gireesh

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Posts: 250
Comments: 7092

Hello IT Support DC,

sorry to know about the issue! I'm afraid we cannot offer any known solutions, as the issue should have some specific cause. I'd recommend opening a support ticket so that our engineers can conduct the more in-depth investigation. Please let me know if any assistance is needed. 

Hi Ekaterina 

 

Thank you.

No use creating a Ticket. I have created it already and it's been under R&D investigation for more than a Month.

 

ref#[05042963] Backup error

 

 

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Posts: 0
Comments: 2016

Hello IT Support DC.

We are sorry that you've encountered this issue. Thank you for your cooperation and patience. This issue [TTASK-42807] is being tested by Development & QA teams.