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Tape getting ejected during in the middle of Backup

Thread needs solution

HI team,

 

We are using Acronis cyber backup advanced 15.0 for our Tape backup.

The issue is the backup gets stuck after backing up 50 GB and gives interaction required error.

"Cannot find a free media in pool" . The tape is getting ejected automatically once it reaches 50 GB or 55 GB.

We are using LTO 7 tapes with 6TB native capacity. and we are backing up a server with 300 GB. we tried with different servers and same issue occurs.

Note: The tape we are using is erased tape and we move to free tape pool before backup.

 

Anyone have this issue please help

 

Thanks

Gireesh

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Hello IT Support DC,

I haven't found any known issues with the similar description in our internal sources. Best would be opening a support ticket, so that our engineers can investigate the issue and find the root cause. If you have already opened a ticket, would you mind sharing the outcome here for other users?