Unable to delete a plan when it is revoked

Thread needs solution
laboratorio@crm-informatica.it
Beginner
Posts: 2
Comments: 4

Hello to everybody,

        I had a plan that was running into infine time. It was locked ad 83% since 2 weeks ago. I was able to ran the other plans but when I ran this locked plan again, it did nothing. So I tried to managed it running all the options; the "Revoke" option too. Now I have a plan that is revoked and I cannot unrevoke it to delete. I can only enable it but it always shows the 83% of activity....How can I delete it? Because I made another plan and this one runs OK.

Thanks in advance.

Michele

Fri, 07/16/2021 - 08:19
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Posts: 250
Comments: 7092

Hello Michele,

I'd try deleting the plan via the command-line utility 

1) Run the following command in the command prompt on the affected machine to get the list of backup plans applied   
acrocmd list plans --output=raw
2) You will get the backup plan ID from the above output;
3) Use the following command to delete the plan.
acrocmd delete plan --id=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
 

Wed, 07/21/2021 - 11:50
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laboratorio@crm-informatica.it
Beginner
Posts: 2
Comments: 4

Hello Ekaterina,
         really many thanks for your reply. Your suggestions worked fine but there is something wrong into my system backup: the acrocmd command line deleted the plan and it isn't in the list if I run the acrocmd command line again. But it is shown again into "Cyber Protect Console" and only when I select a particular VM...I upladed the screenshots.

The strange thing is that this plan appeard only when I protect the "Server Office+AV" VM.

The server is a virtual machine into VMware host; the agent is installed into a Windows 2019 Server STD VM that is into the same host.

Thanks

 

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Wed, 07/21/2021 - 16:21
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Michele.

But it is shown again into "Cyber Protect Console" and only when I select a particular VM...I upladed the screenshots.

Please check if the service_process.exe process is started on that machine.

Fri, 07/23/2021 - 11:03
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 1
Comments: 31
Ekaterina wrote:

Hello Michele,

I'd try deleting the plan via the command-line utility 

1) Run the following command in the command prompt on the affected machine to get the list of backup plans applied   
acrocmd list plans --output=raw
2) You will get the backup plan ID from the above output;
3) Use the following command to delete the plan.
acrocmd delete plan --id=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
thanks for help

Tue, 08/03/2021 - 19:30
laboratorio@crm-informatica.it
Beginner
Posts: 2
Comments: 4

It doesn't depends by any process. It depends by the fact that the version of Acronis Cyber Backup I have is the one without the plan managament. Your SW is in a "hybrid" state, I made the plans when the SW was in demo mode; now I have the plans that I cannot manage like in demo. I discover that there are the plans in base of the kind of backup I want run and in base of the machines I choice to backup.This version of Cyber Backup is worse than the older only for this reason.

Ciao

Wed, 08/04/2021 - 06:28