Virtual machine has no license after update 3

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Posts: 21
Comments: 41

A very unfunny experience during installation of upgrade 3 was the change of local keys to online activation.

After that the licensing was generally messed up, the two available Backup Advanced Virtual Host licenses were assigned to virtual machines with installed agents.

After reassigning the licenses to the hosts all looked fine, but a backup task performing an agent based domain controller backup with application backup did not run tonight.

Only after checking the details of the job I got a plan limitation message:

"The protection plan cannot be run for <insert server name here> as the device has no license. To change the license manually, select the device and then go to Details → License."

And:

The protection plan cannot be run for <insert server name here> as the assigned license does not allow the following functionality:

    You can disable the modules with unsupported functionality to continue using the protection plan. To change the license manually, select the device and then go to Details → License.

    I edited the licensing - found that one license is now properly assigned to the Hyper-V host, which is hosting the mentioned VM, and the second license is shown as assigned to a virtual machine on the other Hyper-V host. (I changed that just 10 minutes ago and the license jumped back in display to that VM).

    Not only that you should not perform such changes in the application of licensing within one main release, messing up with such a change and revoke functionality which worked before is not a good thing at all.

    Edit: A scheduled replication, which I edited to start a few minutes earlier, did not run at all.

    Greetings from Germany
    Olaf

    Thu, 10/14/2021 - 19:56
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    truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
    frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
    Posts: 0
    Comments: 2016

    Hello Olaf,

    thank you for posting on Acronis forums!

    Sorry to know that you've encountered these issues with the new Update 3.

    We strongly recommend that you urgently contact Acronis Support Team to receive instructions on your case.

     

    Mon, 10/18/2021 - 18:15
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    truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
    Beginner
    Posts: 0
    Comments: 1

    Hi Support,

    The same thing has happened to me! After upgrading agents to update 3, the Agents and Acronis Management Server are no longer licensed. Instead individual VMs have taken the allocation.

    Please assist, I sent a support ticket yesterday but have not heard back.

     

    Wed, 12/22/2021 - 09:40
    truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
    frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
    Posts: 0
    Comments: 2016

    Hello Hobbs Admin!

    Sorry to know that you've encountered an issue with licenses. According to our records, your case is open a nad at work. Please let us know if you need any further assistance.

    Tue, 12/28/2021 - 08:35
    Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
    truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
    Beginner
    Posts: 0
    Comments: 2

    Nobody need to be surprised, Acronis is interested only about money, changing the licence system with a software update (who need in fact just to correct the buggy software), making the mess for every customer show how professional is the developing team.

    I have that exactly same licence problem with all my customer, one by one after each update of server...

    And if you have a perpetual licence without the support, the support will not even care to even answer you, no help about re-assigning the licence to the failed cloud management, a mess created with a simple upgrade.

     

    Thu, 03/17/2022 - 02:24