VM Appliance: Failed backups "The operation is not allowed in the current state of the host"

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Posts: 20
Comments: 44

Hi,

We have two ESXi hosts (VMware ESXi, 7.0.3) managed by a vCenter Server 8.0 and, with the occasional blip, backups (Agent for VMware 15.0.30984) have been faultless.

However, came in this morning and all backups from one ESXi host had failed with this message.

MESSAGE

The operation is not allowed in the current state of the host.

Additional info:

------------------------
Error code: 20250646
Fields: {"$module":"service_process_glxa64_30984","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 20250646
Fields: {"$module":"gtob_backup_command_addon_glxa64_30984","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 7503931
Fields: {"$module":"disk_bundle_tape_off_glxa64_30984"}
Message: Backup of virtual machines has failed.
------------------------
Error code: 7503950
Fields: {"$module":"disk_bundle_tape_off_glxa64_30984"}
Message: Not all virtual machines have been backed up.
------------------------
Error code: 7503949
Fields: {"$module":"disk_bundle_tape_off_glxa64_30984"}
Message: Failed to back up virtual machine 'W2019.IRISSQL'.
------------------------
Error code: 7503890
Fields: {"$module":"disk_bundle_tape_off_glxa64_30984"}
Message: Failed to prepare for backup.
------------------------
Error code: 21561347
Fields: {"$module":"disk_bundle_tape_off_glxa64_30984"}
Message: Backup has failed.
------------------------
Error code: 66596
Fields: {"$module":"disk_bundle_tape_off_glxa64_30984"}
------------------------
Error code: 9764877
Fields: {"$module":"disk_bundle_tape_off_glxa64_30984"}
Message: Failed to perform the requested operation.
------------------------
Error code: 7503875
Fields: {"$module":"disk_bundle_tape_off_glxa64_30984"}
Message: Failed to prepare for backup.
------------------------
Error code: 5439591
Fields: {"$module":"esx_srv_glxa64_30984"}
Message: Failed to open virtual machine '[DS_PER730] W2012.R2.IRISSQL/W2012.R2.IRIS.vmx'.
------------------------
Error code: 5439784
Fields: {"$module":"esx_srv_glxa64_30984"}
Message: Failed to create a snapshot.
------------------------
Error code: 5439784
Fields: {"$module":"esx_srv_glxa64_30984","fault":"MethodFault"}
Message: The operation is not allowed in the current state of the host.
------------------------

Additionally, I'm unable to run a backup on demand on these VMs. The button is missing.

I've deleted and reinstalled the Agents. Made no difference.

Cheers

Neil

Thu, 03/09/2023 - 11:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 1727

Hello Neil.

The error message suggests that the backup operation failed due to issues with accessing the virtual machines on the ESXi host. 

  1. Check the status of the ESXi host: The error message suggests that the backup operation was not allowed due to the current state of the host. You should check the status of the ESXi host to ensure that it is running properly.

  2. Verify the credentials: Ensure that the credentials used by Acronis Cyber Protect 15 to access the ESXi host are correct and have sufficient privileges to perform the backup operation.

  3. Restart the Acronis services: Try restarting the Acronis services to see if that helps resolve the issue.

  4. Check the disk space: Verify that there is enough disk space on the ESXi host to perform the backup operation.

If the issue persists, I suggest you to contact our support because this issue requires troubleshooting https://kb.acronis.com/content/8153

 

Thu, 03/09/2023 - 12:55
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