Acronis Cyber Protect 15 - Deactivate Active Protection Service

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Beginner
Posts: 1
Comments: 1

Hi,

 

unfortunately we received a copy of Cyber Protect 15 instead of Cyber Backup 12.5, ...

 

we are backing up a Windows Server to 5 RDX Cartridges (one daily - full backup) and have a batch file which deletes the old tibx file on the drive. Well now we got the Active Protection Service running without wanting it.... is there another way to deactive this "nice" Feature without restarting the server?

 

And why can we only download Cyber Protect 15 even tho we bought Cyber Backup 15?

Thu, 01/07/2021 - 09:23
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 21
Comments: 41

I found a few methods to solve this:

Method 1:

Delete the RDX content with acrocmd (here embedded in a PowerShell script with two different drive letters):

# Prepare media depending from weekday  (F: - day, G: - week/month)
if ((get-date).DayOfWeek -eq "Friday") { $BackupPath = "G:\" } else { $BackupPath = "F:\" }

if (Test-Path "$BackupPath") {
    #Check drive content and delete files older than 3 days (not delete current backups if media got not changed)
    $OldArchives = Get-Childitem $BackupPath\*.tibx | Where-Object { $_.LastWriteTime -lt (get-date).AddDays("-3") }
    foreach ($archiv in $OldArchives){
        $X=$archiv.name
        Write-Host Removing $X from $BackupPath... -ForegroundColor Green
        cmd /c acrocmd delete archive --loc=$BackupPath --arc=$x
    } 
}
else {
    #disk not found
    $Subject = "Acronis Backup - RDX disk not found"
    $Body = "Please check if $BackupDisk is inserted and got the correct drive letter,"
    Send-MailMessage -smtpserver $mailserver -From "acronis@maildomain.xyz" -To 'recipient1@maildomain.xyz','recipient2@maildomain.xyz' -Subject $Subject -Body $Body}

Method 2: Access the path through network share.

Method 3: Remove (or alter?) the default Active Protection Plan. It seems to be active even if it is disabled (bug?).

Best greetings from Germany
Olaf

Sat, 01/09/2021 - 11:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 250
Comments: 7092

Hello Per Larseille,

sorry to know about the issue! I've added your comment s a vote for the change request RM-1409 Allow Agent installation without Antimalware components. It should be also possible to add the process to the list of Trusted, see Allowing processes to modify backups. 

Regarding the purchase, if you send me the email-address used for purchasing the licenses in a personal message I can check what edition was in the invoice. 

Tue, 01/12/2021 - 10:37
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