Licensing and Upgrade Questions

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We're running Cyber Backup 12.5.  We have: Acronis Cyber Backup 12.5 Standard - PERPETUAL LICENSE- VIRTUAL HOST 3

(We actually have 3 separate accounts with the same licenses and counts in place for different offices.)

I do see the "Free Upgrade" option when logging into the accounts and viewing our existing products.  It looks like we're eligible to move to "Acronis Cyber Backup 15 Standard Virtual Host".

I found kb acronis com/content/3699 with some upgrade eligibility info, and it links to kb acronis com/content/59814 for upgrading to Cyber Backup 12.5.  There's no link for the Cyber Protect 15 upgrade table, but I found it at kb acronis com/content/65255 .  Is kb acronis com/content/65255 up to date and correct? (If so, you should update kb acronis com/content/3699 with a link to it.)

I haven't looked into Cyber Protect 15 at all yet, and I'll likely wait a few months before trying to upgrade.

1:  From what I can tell, the licenses are a 1:1 replacement for what we have now, so we can just move from 12.5 to 15 at any point (our maintenance subscription is paid up until early 2022).  Is that correct?

2:  What happens to our existing licenses once we upgrade? Are they inactivated immediately? Or are we able to run the old version and new the new version concurrently.  For example, I may want to set up a new, separate Appliance to  test the new version before trying to upgrade our existing instances.  Or, if we encounter issues after upgrading to the new version, would I be able to use the old license and create a new instance of the old version to roll back to?

3:  We have perpetual licenses, but we bought a 3-year maintenance support plan back in 2019, I believe. Does that mean our upgraded licenses will be "perpetual licenses", or will they be "subscription licenses"?

4:  I'm looking at the general info for Cyber Protect 15, but I can't find too many details regarding the "Virtual Host" features. We only use Acronis for our VMs, and it works fine.  Is there any significant new functionality specifically regarding VMware (we don't use KVM or Hyper-V) that we might want to take advantage of?  If not, that's fine.  I just want to make sure I'm not missing out on any significant new features or changes if I decide to wait a few months to upgrade.

5:  Is Cyber Backup / Protect 15 able to backup physical host configurations again?  Older versions of Acronis running against vSphere/ESXi 5, 5.5, and maybe 6.0 were able to do this.  It would backup the actual host VM.  I believe sometime around 12.5 and vSphere/ESXi 6.5 this feature was dropped.  I recall asking about it, and being told that it was due to changes in vSphere/ESXi and that it might return in a future release.  Is this feature back in Cyber Backup  / Protect 15? (We're running ESXi 6.7.)

Side note:  It's pretty annoying to have to remove the links to your own Acronis documents.  I kept getting the "You are not allowed to place hyperlinks inside the text, please, clear them." message when trying to include them above.

Thanks

Fri, 10/30/2020 - 22:16
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Posts: 0
Comments: 2016

Hello Brian,

thank you for posting on Acronis forums!

I found kb acronis com/content/3699 with some upgrade eligibility info, and it links to kb acronis com/content/59814 for upgrading to Cyber Backup 12.5.  There's no link for the Cyber Protect 15 upgrade table, but I found it at kb acronis com/content/65255 .  Is kb acronis com/content/65255 up to date and correct? (If so, you should update kb acronis com/content/3699 with a link to it.)

Thank you for this notice! We have already linked KB 3699 with KB 65255.

1:  From what I can tell, the licenses are a 1:1 replacement for what we have now, so we can just move from 12.5 to 15 at any point (our maintenance subscription is paid up until early 2022).  Is that correct?

Yes, you can move to Acronis Cyber Protect 15 at any point while your maintenance is active. Please refer to this licensing/upgrade FAQ for more details: https://kb.acronis.com/content/65662

2:  What happens to our existing licenses once we upgrade? Are they inactivated immediately? Or are we able to run the old version and new the new version concurrently.

Both software versions cannot be installed concurrently on the same system. We recommend that you install trial Acronis Cyber Protect Appliance (all-in-one Appliance) to test AMS and Agent on the same VM. You will be able to downgrade only perpetual Acronis Cyber Protect 15 (Cyber Backup edition) licenses to Acronis Cyber Backup 12.5.

3:  We have perpetual licenses, but we bought a 3-year maintenance support plan back in 2019, I believe. Does that mean our upgraded licenses will be "perpetual licenses", or will they be "subscription licenses"?

Yes, you will be able to receive a free upgrade at your Acronis account during your valid maintenance period. Please also refer to this article for detailed instructions on how to upgrade to Acronis Cyber Protect 15 from previous versions of Acronis Cyber Backup.

4:  I'm looking at the general info for Cyber Protect 15, but I can't find too many details regarding the "Virtual Host" features. We only use Acronis for our VMs, and it works fine.  Is there any significant new functionality specifically regarding VMware (we don't use KVM or Hyper-V) that we might want to take advantage of?

There have not been implemented significant functionality improvements for VMware. Please see full feature comparison list here: https://kb.acronis.com/content/65304

5:  Is Cyber Backup / Protect 15 able to backup physical host configurations again?  

ESXi configuration backup is not supported for VMware vSphere 6.7. This limitation remains for Acronis Cyber Protect 15: https://www.acronis.com/en-us/support/documentation/AcronisCyberProtect_15/index.html#39960.html

 

Fri, 11/06/2020 - 19:48
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 7
Comments: 19

Hello. I also have a question regarding AC15 licensing.

In version 12.5, I made copies of 12 sql databases that work on 1 host without any problems, and now it turns out that I need a separate license for each database?

"The protection plan cannot be applied or updated for 12 devices as the device has no license. To change the license manually, select the device and then go to Details → License."

This is still 1 server with 2 SQL instances and a total of 12 SQL databases.

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Sun, 12/27/2020 - 12:47
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Przemyslav,

thank you for posting on Acronis forums!

The licensing scheme is not changed for Acronis Cyber Protect Advanced 15 Virtual Host edition:

Virtual Host (Advanced edition)

1 license per one physical host and all virtual machines (VMware, Hyper-V, Scale Computing HC3, Virtuozzo *, RHEV, KVM, XEN, Oracle VM, Nutanix) with support of Microsoft Exchange Server, Microsoft SQL Server, Microsoft SharePoint, Active Directory and Oracle DB included *

A single Acronis Cyber Protect license is required to back up the host and all virtual machines on 1 host along with Exchange Server/SQL Server/SharePoint Server/Active Directory databases running on these machines.

When using the product on a cluster, each host in the cluster requires a license.

Please open a case with Acronis Support Team for this issue investigation.

Mon, 12/28/2020 - 16:43
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.