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Acronis and PRTG Sensor

Thread needs solution

Hi,
at the Moment iam testing the Acronis Backup XML/EXE Sensor (ci-addon-paessler.exe)

The Manual can be found here: https://dl.acronis.com/u/pdf/AcronisPRTGPlugin_userguide_en-US.pdf

The Problem ist that the Sensors Show Green with "Monitoring status is updating" > Nothing more....

What iam doing Wrong?

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Posts: 2
Comments: 1727

Hello Roland.

If the issue persists, that should be investigated, because that behavior isn't expected.

Please raise a ticket with our support attaching screenshots of the issue: https://kb.acronis.com/content/8153

Feel free to update the thread if you have any questions or if you want to share the solution provided by our support.

Thanks.