Skip to main content

Acronis Cyber Protect Cloud: Backups fail with "The cloud storage is temporarily unavailable" on EU2 and EU8 DCs

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Symptoms

  • The customer is located on EU2 or EU8 DC and uses the abgw-fra2-arp1 storage.
  • Starting the last week, backups to Cloud have been failing with "The cloud storage is temporarily unavailable. Please try again later."

Example of full error:

| error 0x29b1398: Network operation timed out
| linea: 0xc3bc4c1eb2299c1a
| archivo: d:\1531\enterprise\applications\archiving\storages\archive3\src\archive3.cpp:624
| funcion: `anonymous-namespace'::CoOpenArchive
| function: archive_open
| $module: common_archive_addon_vsa64_35320
|
| error 0x29b000d: Peer did not respond or did not hold deadline
| linea: 0xc3bc4c1eb2299c1a
| archivo: d:\1531\enterprise\applications\archiving\storages\archive3\src\archive3.cpp:624
| funcion: `anonymous-namespace'::CoOpenArchive
| function: astor_file_open
| $module: common_archive_addon_vsa64_35320

Solution
The issue is fixed

0 Users found this helpful