Backup file plans included the files but restore point doesnt show the files is being backed up

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My Backup plan has this \1 Main Files and \2 Operations Schedule recently added in . But when the backup kicks in the restore point where we can see what is being backup doesnt show this 2 files in the restore point . Anyone knows which settings gone wrong ?

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Thu, 04/15/2021 - 02:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Hi,

Are you checking in a restore point that was created after you added those two extra folders?

-G.

Sun, 04/18/2021 - 09:24
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Hi ,
Yes , i did a manual backup and check that these file was backup successfully at the restore point  , But the scheduled backup restore point doesnt show it .
 
George_Fusioned wrote:

Hi,

Are you checking in a restore point that was created after you added those two extra folders?

-G.

Mon, 04/19/2021 - 00:53
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Hello jianzhi low,

Wait a few minutes for the data to load. If you still see incomplete results, refresh the page in the browser.

If this does not resolve the issue, check the recovery points from the Backups tab, from the Web Restore Console, or open the backup contents using the Recover as files option. 

If still no joy, I'd advise raising a support ticket for investigation.

Mon, 04/19/2021 - 14:21
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