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Creating application-consistent (VSS) hypervisor snapshot' failed

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Activity Failed:

Activity 'Creating application-consistent (VSS) hypervisor snapshot' failed. Operation failed because the Virtuozzo API returned an error 'Virtuozzo Hybrid Server failed to begin a backup. Error message: Please try again. If the problem persists, contact your system administrator for assistance.'

Backup failed:

Operation failed because the Virtuozzo API returned an error 'Virtuozzo Hybrid Server failed to begin a backup. Error message: Please try again. If the problem persists, contact your system administrator for assistance.'

 

How to solve this problem?

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Posts: 2
Comments: 1727

Hello!

The issue is described in the following KB: https://kb.acronis.com/content/62369 .

Please apply the solutions suggested there.

Please consider to fix the tools of the VM if it can't make the snapshots. Also the issue may happen if there is overloading so consider to change the backup schedule to a non productive hour.

If the issue persists, please contact our support with the logs from the troubleshooting steps: https://kb.acronis.com/content/8153

Thanks!