Error backing up files - Acronis Cyber Protect
Hi,
Im trying to configure Acronis Cyber Protect Cloud to back up files and folders from a file server.
Im getting this error:
Put the path to the OneDrive folder for the exclusions list in the protection plan. You can use Acronis Cyber Protection to create OneDrive data backups to Acronis Cloud. See: (LINK TO A HELP WEBSITE) ...
the thing is, I don't even got Microsoft OneDrive on that server, that's a simples file sharing server.
How can i bypass this error?
Kind regards
Pedro

- Log in to post comments

Hi,
I have triple check and yes, Microsoft OneDrive is NOT installed anywhere.
I have inserted some locations based on your sugestion.
It did not work.
I remember that i once upon a time have installed QNAP QSYNC software and i was syncing the folder I now want o backup with Cyber Protect.
Anyway, i have uninstalled some time ago due to lack of performance.
Can it be some rest of the software that is messing with this?
- Log in to post comments

Hi Pedro!
Based on that information we'll need to look deeper into the situation to see which specific files/folders are causing the error and work further from that point.
Please open a case with our support team with the affected cloud login and we will investigate further.
Thank you.
- Log in to post comments