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Error Codes

Thread needs solution

Hi,

 

Can someone please help me solving the various error codes that has been showing lately?!

I couldn't find what is wrong.

 

Message
Backup failed
Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB8196E0
Fields: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"ms_vsa64_23140","$file":"d:\\421\\enterprise\\common\\tol\\command\\command.cpp","$func":"Tol::`anonymous-namespace'::MakeFailResult","$line":"464"}
Message: TOL: Failed to execute the command. Backup plan 'FileSRVnew'
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB8196E0
Fields: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"gent_protection_addon_vsa64_23140","$file":"d:\\421\\enterprise\\common\\tol\\command\\command.cpp","$func":"Tol::`anonymous-namespace'::MakeFailResult","$line":"464"}
Message: TOL: Failed to execute the command. Backup plan 'FileSRVnew'
------------------------
Error code: 41
Module: 307
LineInfo: 0xE6792A5EE190DF38
Fields: {"$module":"gent_protection_addon_vsa64_23140","$file":"d:\\421\\enterprise\\managers\\gtob\\protection\\agent_engine\\protect_command.cpp","$func":"`anonymous-namespace'::ProtectCommand::SafeExecute","$line":"234"}
Message: Failed to execute the command.
------------------------
Error code: 53
Module: 309
LineInfo: 0x2E7E9E174F1FB858
Fields: {"$line":"105","$module":"gent_protection_addon_vsa64_23140","FailCount":"2","$func":"Tol::`anonymous-namespace'::CreateCumulativeError","$file":"d:\\421\\enterprise\\common\\tol\\replica\\event_processor.cpp"}
Message: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB8196E0
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"ervice_process_vsa64_23140","$file":"d:\\421\\enterprise\\common\\tol\\command\\command.cpp","$func":"Tol::`anonymous-namespace'::MakeFailResult","$line":"464"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB8196E0
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"tob_backup_command_addon_vsa64_23140","$file":"d:\\421\\enterprise\\common\\tol\\command\\command.cpp","$func":"Tol::`anonymous-namespace'::MakeFailResult","$line":"464"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 3
Module: 329
LineInfo: 0x1CD98AAE889424E4
Fields: {"$module":"isk_bundle_vsa64_23140","$file":"d:\\421\\enterprise\\managers\\gtob\\util\\impl\\convert_batch_result.cpp","$func":"Gtob::Backup::ConvertBatchResult","$line":"58"}
Message: Backup has failed.
------------------------
Error code: 1060
Module: 1
LineInfo: 0x145A191BFE905140
Fields: {"$module":"isk_bundle_vsa64_23140","$file":"d:\\421\\processor\\batch\\batch.cpp","$func":"Processor::BatchOperation::Execute","$line":"108"}
Message: Failed to prepare an operation.
------------------------
Error code: 31
Module: 349
LineInfo: 0xC3BC4C1EB22997D8
Fields: {"Expression":"locationParams.SplitSize > 0","$module":"isk_bundle_vsa64_23140","$file":"d:\\421\\enterprise\\applications\\archiving\\storages\\archive3\\src\\archive3.cpp","$func":"AppBackup::OpenArchive","$line":"481"}
Message: Internal error: An expression test has failed.
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Posts: 0
Comments: 85

Hello Khaled,

Thank you for posting your problem in Acronis Cyber Protect Cloud Forum.

We would suggest you opening a Support case as it requires deeper investigation, collection of system information logs and read-only access to your Backup Console from a Support engineer. We should check the issue specifically for your account. It might be similar to others but caused by different root cause.

Please, open a Support case, provide your Acronis Cyber Protect Cloud account login name, DC of your account, affected tenant group, affected machine, and our Support engineers will investigate it.

Thank you.