Issue with WHMCS module after upgrading to v2.2.0-175
Hello,
Has anyone whose using the Acronis Cyber Cloud WHMCS module upgraded to v2.2.0-175?
I upgraded the module yesterday (I'm running WHMCS 7.10.2) and right after replacing the files, I started receiving a cron email every 5 minutes as shown below:
Console Tool Usage: command [options] [arguments] Options: -h, --help Display this help message -q, --quiet Do not output any message -V, --version Display this application version --ansi Force ANSI output --no-ansi Disable ANSI output -n, --no-interaction Do not ask any interactive question -v|vv|vvv, --verbose Increase the verbosity of messages: 1 for normal output, 2 for more verbose output and 3 for debug Available commands: help Displays help for a command list Lists commands usage-report usage-report:erase Command for usage reports erasing, keeping only reports for last "2" days. usage-report:flushall Command for usage report flushing. usage-report:master Usage report aggregation master command. usage-report:metrics Command for metrics fetching. usage-report:process Command for usage report processing. usage-report:view-list Command for usage report listing. X-Powered-By: PHP/7.3.23 Content-Type: text/html; charset=utf-8 Set-Cookie: WHMCS5tRbx3LY=f513f0e5d2f6xa5982; path=/; secure; HttpOnly Expires: Thu, 19 Nov 1981 08:52:00 GMT Cache-Control: no-store, no-cache, must-revalidate Pragma: no-cache Console Tool Usage: command [options] [arguments] Options: -h, --help Display this help message -q, --quiet Do not output any message -V, --version Display this application version --ansi Force ANSI output --no-ansi Disable ANSI output -n, --no-interaction Do not ask any interactive question -v|vv|vvv, --verbose Increase the verbosity of messages: 1 for normal output, 2 for more verbose output and 3 for debug Available commands: help Displays help for a command list Lists commands usage-report usage-report:erase Command for usage reports erasing, keeping only reports for last "2" days. usage-report:flushall Command for usage report flushing. usage-report:master Usage report aggregation master command. usage-report:metrics Command for metrics fetching. usage-report:process Command for usage report processing. usage-report:view-list Command for usage report listing. X-Powered-By: PHP/7.3.23 Content-Type: text/html; charset=utf-8 Set-Cookie: WHMCS5tRx3LY=bbb53eb78xb66153; path=/; secure; HttpOnly Expires: Thu, 19 Nov 1981 08:52:00 GMT Cache-Control: no-store, no-cache, must-revalidate Pragma: no-cache
Thanks,
George
Thank you, indeed Martin got back to me via Github. For now we've disabled the cron jobs until there's a fix for this issue.
Hey George,
I was thinking about whether there was a new update of the plugin because I was waiting for them to readd the auto-login button back so admin can log in to customer account automatically from within WHMCS. Saves the hassle of having to enter their username and password manually.
Also, because they removed that auto-login I'm no longer able to set up the account on customers behalf. Instead, I have to wait for the customer to activate the account using the activation link that is sent to the customers' email, and then the customer has to provide ME with the login details. That's not that good for providers who offer managed Acronis Backups.
Anyway, you saved me the hassle of upgrading and having this annoying bug I'm sure.
Hopefully, they can get it fixed for you asap.
Posting cron jobs emails issue's temporary solution.
Temporarily disable the daily usage fetching cron jobs in file [whmcs_path]/includes/hooks/acroniscloud.php and comment the two cron job hooks:
$hooks = [
'ServerAdd',
'ServerDelete',
'ServerEdit',
'ClientEdit',
'ProductEdit',
'ServiceDelete',
'AdminAreaHeaderOutput',
'ClientAreaHeaderOutput',
'OrderProductUpgradeOverride',
'AfterModuleChangePackageFailed',
// 'AfterCronJob',
// 'DailyCronJob'
];
We will further investigate this issue, as the feature shouldn't be running in case of usage report is being disabled.
Hello HostXNow,
Latest module version is v2.2.0-175, it can be downloaded from WHMCS Marketplace:
https://marketplace.whmcs.com/product/1246-acronis-cyber-cloud
Auto-login from Client area to Acronis Cyber Cloud console is not yet supported.
It was previously disabled/removed for Security reasons, and not yet approved to be implemented back.
You may find reference into our product manual under "10 Known issues and limitations" chapter: https://download.acronis.com/pdf/WHMCS_Integration_Manual_en-US.pdf
Thank you.
HostXNow wrote:Also, because they removed that auto-login I'm no longer able to set up the account on customers behalf. Instead, I have to wait for the customer to activate the account using the activation link that is sent to the customers' email, and then the customer has to provide ME with the login details. That's not that good for providers who offer managed Acronis Backups.
This is still possible but requires a small change in the config.yaml file: https://kb.acronis.com/content/63533
Thank you @Ivaylo Tsvetkov and @George_Fusioned.